Transak

Pros: The app itself is very user-friendly. It's easy to navigate and search for features you need. Great experience

Cons: There was a minor issue once: a pretty long transaction. But since I haven't come across this again, then it's not a systemic issue (though it's important to mention this)

Overall: I'm glad to use this app. Pretty easy to do any operation you need. Decent customer support as well.

Pros: Obviously anyone can use and the info provided to the company is not verified. Easy for identity thieves to use.

Cons: 0 customer service reps. I'm not sure if there are any people who work there since I've tried to email security systems and one other email given on the website but NO ONE will answer back about someone using my info to buy crypto. I guess identity theft is ok for crypto users for this company.

Overall: I know I put I'm a user with a free trial and use daily but I just put that so maybe this will get seen and an actual person will message me back. I don't use this product.

Pros: I had a very good interaction with the customer service , they helped me very fast. Very helpful.

Cons: N/A.

Overall: I am very happy with them. I can now resolve issue within few minutes . Very good. 👍 As my experience with the service was great

Pros: Nothing.

Cons: Processing time led to losses.
Transak refused to do anything about it.
They pushed through my order 7 hours later after funds left my account when price had changed a lot.

They should have given me opinion to cancel order.

Overall: WARNING-Order processing 8 HR
WARNING - DON'T TRUST TRANSAK

Placed an order for AVAX at 11am @ $35 per Avax. Funds left bank immediately (confirmed by bank)

Transak had my order stuck processing for 8 hours (due to technical issues) . The live agent advised I would get the crypto at the price of the order. This was a complete lie. Transak fulfilled the order 8 hours later at $39 per Avax.

Fortunately in my case the total amount was small but I'm writing this here as warning for anyone that could potentially lose huge amounts of money on the buy or sells side because of TRANSAK shady moves!

Raised a complaint/investigation with a promised update within 24 hours which has not happened!

Please use another provider other than this shady company.

To note: I've used Transak for 2 years at least without issue so really expected them to sort this out but seems they are not willing

UPDATE: Day 4 and still waiting for a solution to this?? Is this acceptable? Imagine if this happened to someone where the discrepancy was hundreds of thousands!


UPDATE 2: Final reply from Transak.
Pathetic and disappointing. Others should be careful with this company. Some many lose thousands or more because of their processing time.
This is how they treat a very frequent custom of more than 2 years...Will end by relationship with them and now use Moonpay or Banxa

See their response here:

Dear ******

Thank you for your patience.

We understand your concern regarding the discrepancy in the crypto value for your order ID c1e8c712-01a4-4704-883f-0721e47b8d35.



Upon reviewing your transaction, we found that your order was placed on 20th December, but the payment was received in our account 7 hours later.



At the time of your order, you had requested 4.4881184 AVAX. However, due to the delay in payment, 4.08514958 AVAX was delivered to you instead. This difference was caused by price fluctuations and market volatility during the time between the order placement and when the payment was received.



Please note: The cryptocurrency amount is determined based on the market value locked at the time your funds are received.

We understand that this situation can be frustrating, and we assure you that we are committed to providing the best service possible. However, given the nature of cryptocurrency markets, values can change rapidly, especially when there is a delay in payment processing.

If you have any further questions or concerns, or if there is anything else we can assist you with, please don’t hesitate to reach out.

Pros: Absolutely nothing, do not use these people to purchase crypto currency, worst experience yet.
Will be spending money elsewhere.

Cons: Do not buy bitcoins from these people, there fees are extra high, long processing time and no support whatsoever.

Overall: Bad experience!

Pros: Nothing. Literally nothing. They never fulfilled my order. Their customer service is trash. They are a horrid company.

Cons: I tried to make my first purchase, they took my money and didn't fulfill my order. After I reached out to customer service they said they suspended my account and refused to give any reason. This is after they had my picture, my driver's license and my social security number. SCAM.

Overall: DO NOT USE TRANSAK. They are nothing more than a waste of time and refuse to elaborate on any questions or concerns you email them.

Pros: None.

Cons: I continued to renter my information several times and was forced to buy xlm and it would let me do anything else until I did. Also when I was just about to click submit on my purchase they misspelled a very common word which tells me they aren’t that educated to do business with.

Overall: Don’t feel safe at all.

Pros: Nothing positive that I could find thus far with their communication or lack of proactive approach. The previous transactions were okay, but it takes one poor one to leave a bitter taste in a customer's mouth.

Cons: My purchase was failed on the 24th - no one contacted me, instead they suspended my account, did not reply to my initial email to check what is going on about the purchase and waited for me to send a second email more than a day later to just inform me that the account is suspended. No proactiveness what so ever, no information, no one emailed me even an automatic message to check if everything is ok, if they have any sort of concerns abbout the transaction or bank or about the security, whatever. No such thing happened. And now on top of their not responsiveness, lack of proactive behavior, they say the account is suspended and ask me if I am satisfied with the service. Really? I will not rest until I receive some kind of an explanation, until I have my account back and an actual human being instead of a half filled macro explains to me what happened and how do we make it better!

Overall: I am speechless with the lack of proactiveness from such a big third party for Splinterlands. I remain hopeful that we will be able to resolve this as I have written to both Transak and Splinterlands.

Pros: I did not have enough time to check it,, they did not let me because they denied my KYC, no reason, no answer, just a bot-mail.

Cons: They ask you for the KYC (which they later deny) to keep your data and possibly sell it, sounds like a scam... Like other users I read here, they denied me the KYC without any explanation.

Overall: In fact, I have asked them to delete my data for protection, in accordance with European regulations, and they have not even responded. I will study denouncing them.

Pros: First day I was able to send money. I have nothing else to say as a pro for this company. Cannot continue using them.

Cons: I set up my account with Transak. Sent money that took just under an hour each time that day. After that day, the next day, Transak froze my account. I did nothing wrong. They gave me no reason why. I talked to Garvit through messaging. He did not see why or tell me why. The risk assessment has notified me that I can no longer use their company. I sent a few thousand and this is what happened. My money, my accounts, kicked out for not reason. Find a better company to work with. I expect there will need to be management and policy changes at this company. Nothing like doing nothing wrong and getting kicked out. Feel like I don't have equal rights. Trustpilot sent this to me "our decision is final and we will not be able to discuss further details". Again, I did nothing wrong. I can verify who I am, my accounts, everything. They still have not given me a reason why and they won't even discuss it. Horrible to do business with any company with an attitude and a decision making process like this.

Overall: I expect this company to change policy or be out of business. I strongly do not recommend Transak.