TeamEngine Integrations

A great customer service experience is seamless, with the native intelligence to route customer enquiries to the right answer or person, regardless of channel. Telia ACE is a platform designed for seamless customer interaction and smart conversations. Its built-in intelligence steers the customer quickly to an answer, or to a person with the right knowledge, and keeps your staff one step ahead in every contact. Get an overview of Telia ACE and learn about our collaboration with the Google Contact Center Artificial Intelligence Cloud on Google's 'Morning Coffee' program. You’ll find all the features you need for effective online customer service – from smart FAQ and chatbots to live video. And it’s as simple as it is efficient. Our chatbot can resolve many common customer issues on its own. But if needed, it can forward the call to an agent. The conversation continues seamlessly in the same window, and the customer's question will not be lost.