Audience
Organizations looking for a chat and co-browse solution to optimize communications and enhance the visitor’s online experience
About Talisma Chat & Co-browse
Talisma Chat and Co-browse enables organizations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing. Agents can interact concurrently with multiple visitors while delivering personal and immediate attention to enhance the visitor’s online experience. With Talisma Chat and Co-browse, employees have single-click access to a unified view of all previous customer interactions from any communication channel and quickly respond to enquiries using a knowledgebase of FAQs, response templates, Web links, and documents. Talisma DCEP chat is designed to trigger chat sessions based on a pre-defined set of visitor behaviour. This means your web visitors get a chat invitation when they land on your site or display certain browsing traits. It helps improve customer experience, reduce operational costs attached to customer service, reduces instances of shopping cart abandonment, and increases conversions.
Other Popular Alternatives & Related Software
Unblu
Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities.
The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate.
Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions.
Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time.
Unblu’s HD Video and Voice solution provides a personalized service that clients will love.
Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.
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LiveCaller
Communicate directly with your web visitors via live-chat, web-calls, and co-browsing no matter where you or they are! LiveCaller is the answer! We’re the solution to all the customer service Issues you might not have realized you had. Customers can exchange messages, files, and rate customer service. Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Combines communications from different messenger platforms into a single dashboard. Simply enter your phone number and preferred call time, customer service will call you. Allows agents and customers to collaboratively 'browse' a website. We know the importance of direct communication with your web visitors. Our software is designed to enable you to make contact with them in a variety of ways, all from inside ONE system. You need to talk to your web visitors, we make it happen.
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Acquire
Realtime customer support. Your customer’s expectations are changing - exceed them with the power of co-browse and live chat. Empower your agents to resolve complex customer support issues in real time. Reach out in one touch and in real time to boost rates of conversion, on web or mobile app. Our intelligent bots help your team answer common questions instantly. Deliver faster, more personalized support with the power of co-browse and live chat. Acquire’s simple, yet powerful tools encourage customer engagement and success across the board.
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Lucky Orange
Do you know why a visitor left your website before completing his or her purchase? Lucky Orange knows why.
Lucky Orange is easy to use, ready to go “out of the box,” and every plan includes full access to all of our features:
* Dynamic Heatmaps: Navigate through your website just like a visitor; data will be immediately populated on every element, drop-down, pop-up, and hover-over menu. Isolate certain devices, traffic sources, and visitors to identify potential pain points and problem areas.
* User Recordings: Act like a DVR for your website, giving you the chance to watch recordings and see video playback of visitors and customers as they interact with your website.
* Form Analytics:Learn what fields on your forms are taking too long to finish, repeated, or cause the most abandonment.
* Live Chat: Respond quickly to questions and even “co-browse” with visitors
* Surveys & Polls: Create pop-up poll questions for a specific page or just for targeted visitors.
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Integrations
No integrations listed.
Company Information
Talisma
Founded: 1999
India
www.talisma.com/products/live-chat-co-browsing-solution/
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
