Tactful AI Helpdesk Integrations

Salesforce helps sales teams accelerate their performance and achieve their goals. Salesforce is the world's most-used CRM, and so much more. With Salesforce, teams get access to tools that allow them to grow their accounts, find new customers, and close deals—faster and from anywhere. It offers a wealth of features that include contact management, opportunity management, lead management, email integration, reports and dashboards, sales forecasting, files sync and share, and so much more. Spend less time digging around in spreadsheets and more time running your business. No hardware, no software, no hassle. Our simple setup assistant will have you streamlining sales and answering customer questions in just minutes. Give buyers seamless, personalized experiences by connecting data across sales, service, and marketing. See a complete view of the customer — their account, activity history, and connections. Pull in social data for a deeper view of your customers.

Solving today's complex business problems takes teams of engaged people working together. We’ve built an online guide to teach you and your team the secrets of successful teamwork. When you have a place to create and make decisions as a team, there’s no limit to what you can achieve. Teams brings everything together in a shared workspace where you can chat, meet, share files, and work with business apps. Get your team on the same page with group chat, online meetings, calling, and web conferencing. Collaborate on files with built-in Microsoft 365 (formerly Office 365) apps like Word, Excel, PowerPoint, and SharePoint. Add in your favorite Microsoft apps and third-party services to keep the business moving forward. Get end-to-end security, administrative control, and compliance—all powered by Microsoft 365. Teams is designed for groups of all kinds. Get started with the free, no-commitments version. You can also get Teams as part of the best-in-class suite of productivity tools.

Build your business. You’ve got the will. We’ve got the way. One platform with all the ecommerce and point of sale features you need to start, run, and grow your business. Find a business name, buy a domain, and create a brand with our free tools. Use one platform to sell products to anyone, anywhere—online with your ecommerce store, online marketplaces, and social media, and in-person with point of sale. Take the guesswork out of marketing with built-in tools that help you create, execute, and analyze campaigns on Facebook and Google. Use a single dashboard to manage orders, shipping, and payments anywhere you go. Gain the insights and knowledge you need to grow. Add features and functionality to your business with 3,200+ apps that integrate directly with Shopify.

Magento Open Source delivers all the basic eCommerce capabilities and allows you to build a unique online store from the ground up. However, if you’re ready for a fully featured eCommerce solution, we recommend our cloud-based Adobe Commerce software, which includes optimized cloud architecture and hosting as well as AI-powered merchandising and analytics. No other platform gives you the power to create unique and engaging shopping experiences. Enjoy rich, out-of-the-box features, an unrivaled ability to customize, and seamless third-party integrations. With our eCommerce platforms, a global ecosystem of implementation partners, and a vast marketplace of extensions, it’s time to bring your commerce vision to life. Marry content with commerce to customer demands for flawless brand interactions. Get the most out of your eCommerce store by extending its capabilities with ready-to-use extensions from the marketplace.

Genesys Cloud is the platform for rapid innovation — for organizations of any size, and any industry. It’s an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

Google Assistant is ready to help, anytime, anywhere. To get started, just touch and hold the home button. Now you can create custom queries, too. Google Assistant is built to keep your information private, safe and secure. When you use Google Assistant, you trust us with your data and it's our responsibility to protect and respect it. Privacy is personal. That’s why we build simple privacy controls to help you choose what’s right for you. Explore this page to learn more about how Google Assistant works, your built-in privacy controls, answers to common questions, and more. To get started, press and hold the home button on compatible Android phones or download the Google Assistant app on the App Store. Send texts, set reminders, turn on Battery Saver, and find emails instantly.

Alexa is Amazon’s cloud-based voice service available on hundreds of millions of devices from Amazon and third-party device manufacturers. With Alexa, you can build natural voice experiences that offer customers a more intuitive way to interact with the technology they use every day. We offer a collection of tools, APIs, reference solutions, and documentation to make it easier to build for Alexa. Start building for voice today by creating Alexa skills, connecting Alexa to devices, or integrating Alexa directly into your products. You can engage our Alexa Solution Provider network for a range of services including strategy, pre-tested reference architectures and hardware, hardware and software development, manufacturing, and go-to-market support.

Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more.

Give customers a smart, positive experience every time and you’ll win a lifetime of loyalty. With Avaya Contact Center, we can help you do exactly that. Customers can choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven. And your agents can stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster. As you gain a deeper understanding of customer needs, your teams become more efficient and effective. Avaya is the leader in Contact Center Solutions and can deliver it the way you need it: in the cloud—public, private, or hybrid—or on your premises. Combined communications that bring together your front and back offices. Agent and supervisor desktops customized to empower, inform, and deliver positive experiences for all.

Mitel Teamwork is a collaborative web and mobile application designed for the Mitel MiCloud Connect user. With integrated tools, from real-time instant messaging to collaborative team workspaces and video conferencing to collaborative desktop sharing, Mitel Teamwork will transform the way you work and enable your teams to be more productive and collaborative, whether they're in the office or on the go. With collaboration, video conferencing and messaging all rolled into a single, unified service, employees spend less time trying to connect and more time engaged in productive communications. Get a communications experience that’s consistent across all your devices, from your desktop to mobile device. Stop a conversation on one device and pick it up on another. It’s that simple. Collaborate anywhere, anytime. Whether you’re in the office, at home or on the road, MiCloud Connect is always there with you.