Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale.
Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners.
Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.
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GrowthDot Proactive Campaigns
With Proactive Campaigns for Zendesk, you can quickly categorize customers into lists within Zendesk and send out email campaigns to multiple recipients with just one click. Additionally, it serves as a fantastic substitute for Zendesk / Mailchimp.
Send as many mass outbound emails as you need directly from Zendesk
Check emails with test recipients
Launch follow-up campaigns
View email statuses with integrated Email Tracking
Assign campaigns to specific groups, agents, or brands
Type and send emails using an alias
Add CCs to your emails
Share contact list and campaigns between agents
Import CSV files with data or choose from the already created list
Add formatting to your email body
Use HTML code to create brand emails
Integrates with analytics tools
Schedule campaigns and set up triggers
Create Zendesk tickets with any status automatically
Send internal notes in bulk
Allow contacts to unsubscribe from the Campaign
Collect feedback via CSAT surveys and ratings
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GrowthDot CRM and Deals
CRM and Deals for Zendesk is a sales CRM that will help you to manage pipelines inside Zendesk Support without buying Zendesk Sell. With its help, you can combine customer support with the sales process and create one unified and omnichannel platform. Here is a list of the main app features:
Obtain sales opportunities directly from Zendesk Support tickets
View a complete record of interactions with each client
Centralize all sales deal information in one location
Customize and create pipelines to fit your specific sales process
Include product descriptions in your deals
Incorporate stages, product details, and client data
Set lost reasons and their subcategories
Automatically schedule lost deals to be moved
Attach files to your deals
Analyze reports on lost deal reasons, sales trends, and more
User-friendly interface for easy navigation
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Zendesk Workforce Management (WFM)
Zendesk Workforce Management (WFM) is an AI-powered solution designed to optimize staffing, scheduling, and performance tracking for customer support teams. It leverages historical data to forecast staffing needs accurately, helping reduce overtime and avoid scheduling gaps. The platform automates agent scheduling, tracks real-time activity, and offers analytics for customizable planning. Zendesk WFM empowers agents with better visibility into their tasks, enhancing productivity and job satisfaction. Companies using Zendesk WFM report significant improvements in first reply time, call resolution, and operational cost savings. The software is easy to integrate into existing Zendesk environments and supports businesses of all sizes.
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