Sugar Sell

Pros: It has a rich feature set that covers all aspects of sales automation, from lead generation and management to quoting and contract negotiation, forecasting and reporting.

AI-powered data analytics can be created that can provide insights and recommendations for sales reps and managers, such as next best actions, opportunity scoring, and pipeline status.

It features useful Dashlet reports that can display key metrics and data on the dashboard, allowing users to monitor their performance and progress at a glance.

It is tightly integrated with help desk and marketing platforms such as Sugar Serve and Sugar Market, creating a seamless customer journey across different touch points.

Sugar Sell has great developer tools for customization, allowing users to edit each module, report, and portal to their specific needs and preferences. Sugar Sell also supports multiple languages and currencies, making it suitable for global businesses.

Cons: It is complex enough to require a significant learning curve for new users, especially those who want to take advantage of its customization and integration capabilities. Users may need to invest time and resources in training and support to get the most out of the software.

It has a boring list-based user interface that may not appeal to some users who prefer a more modern and intuitive design. The UI could be more customizable or better designed to improve user experience and engagement.

It is expensive, especially at the higher price levels. Users may have to pay more for additional features, integrations, or storage. Sugar Sell may not be the best option for small businesses or those with limited budgets.

Overall: It offers a lot of functionality and flexibility for sales organizations. It can help users focus on engaging with their customers and growing their business, while providing them with valuable insights and recommendations. However, Sugar Sell is not a simple or user-friendly software. It requires a lot of customization and configuration to suit the needs and preferences of each user. It also comes with a high price tag that may not be affordable for everyone. Therefore, Sugar Sell is best suited for power users who are looking for a long-term CRM commitment and who are willing to go through significant implementation hurdles to get there.