Staff Hub

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.

Firmwater LMS is a Learning Management System (LMS) designed with the needs of training providers in mind. Whether you're new to e-learning or looking to grow your existing training business, Firmwater LMS can help you sell and deliver training courses online. As a white-labelled, multi-tenant LMS, Firmwater lets you sell your courses B2B by creating branded LMS client sites and managing them easily from one intuitive interface. A single course update is automatically applied for all clients and learners. Alternatively, use Firmwater's Shopify e-commerce integration to sell your courses automatically to both B2B and B2C customers. Sell multiple seats to a course, bundle courses together and offer discounts to grow your training business.