SpotOn Teamwork

Pros: It syncs Paychex and Toast. Custom pooling. The reports are nice to get - you can monitor things from a high level - such as labor to sales, absences/tardiness, hiring/terminations, etc.. We were assigned an onboarding specialist, which was helpful. They seemed to know it all, and have answers. After set up, they even did a couple troubleshoot calls, which was helpful, so we could get the system working the best way. The system tracks sick time and vacation time. The employees can request their own time off, and they can set the availability, and pick up shifts if they are offered.

Cons: Front end schedule seen by employees isn't as nice as the back end, especially on the app. No syncing an employee's working schedule to Google Calendar, just events. There is no face recognition or thumb print setup when signing in on the iPhone app.

Overall: It is a good system. They met the needs of the company. We are a restaurant, and they align well with that industry.

Pros: There are no pros to share.

Cons: Frequent problems.
Slow, unreliable.
Low quality.
High usage.
Lack of support.
Printer problems.
Credit card reader issues.
Outdated system.

Overall: We've used Dolce for over two years and this system is terrible. Where do I begin?! Internet issues, data loss, inaccurate data tracking, hardware failures, inadequate user training, slow integration, slow catch up speed, constantly requires updates.... It's terrible. This POS system is a constant source of frustration for restaurant employees and guests. I'm guessing its price point is it's only saving grace.