Audience

Companies seeking a conversational AI platform to manage customer engagement, increase customer satisfaction and conversion rate

About Sophia Chatbot

Sophia Chatbot is an innovative tool to manage customer engagement increasing customer satisfaction and conversion rate. Thanks to Sophia Chatbot the users interact with an intelligent natural interface, which understands their intentions by providing answers, guiding them in their purchasing decisions and helping them during the subscribtion process and onboarding phase. Usually more than 90% of the questions asked by customers are repeated. This means that much of the time is spent provinding the same answers to the same or similar issues. Sophia Chatbot provides front-office support so that customer service staff can focus on more complex tasks drastically reducing calls to the contact center. Optimizes customer service workload. Semantic layer, conversations are in natural language. Interacts with the company’s knowledge base so you can keep updated on customer’s requirements. Trasfer to human operator if the complexity of the conversation requires it.

Integrations

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Company Information

Celi
Italy
www.celi.it

Videos and Screen Captures

Sophia Chatbot Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
In Person
Support
Phone Support
Online

Sophia Chatbot Frequently Asked Questions

Q: What kinds of users and organization types does Sophia Chatbot work with?
Q: What languages does Sophia Chatbot support in their product?
Q: What kind of support options does Sophia Chatbot offer?
Q: What other applications or services does Sophia Chatbot integrate with?
Q: What type of training does Sophia Chatbot provide?

Sophia Chatbot Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components