SimplifyIT

There are only a few reasons why shoppers abandon their carts. Using live chat can help with price issues - people price check all the time. By chatting with them, you reassure and build rapport with them, giving them a reason to buy from you. Window shopping - shoppers want to know what colors and sizes are in stock. Checkout problems - the importance of assisting shoppers as they checkout goes without saying. People love a discount - wouldn't it be nice to offer visitors a discount via chat? You may just sway their decision to purchase. To fully understand why this is so, put yourself in the shoes of your customers. Consider the last time you used live chat in your everyday life. Maybe it was when you where shopping or had an issue with a service. Wasn’t live chat easier than calling, waiting on hold and then talking to someone who was hard to understand? Chat is instant, easy & skyrockets customer satisfaction.

We help organizations build world-class intranet, portal, website, learning management and digital workplace solutions, giving staff the tools they need to deliver exceptional digital customer and employee experiences. From well-known brands including WWF, Kia Motors, and Fairfax Media, to government and educational institutions like The Fair Work Ombudsman and The King's School, Elcom has successfully helped organizations across the globe transform their digital operations. You can extend on the platform with our pre-built integrations or custom-build key integrations specific to your needs. Wouldn’t it be great to be able to crystallize the return on investment (ROI) of an intranet? We've put together an intranet ROI calculator and guide to help you measure success. The way we work and support productivity is changing rapidly. These are the key trends that relate to digital workplaces for 2022 and beyond that are set to transform productivity.