Silverware

Pros: I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports.

Cons: Sometimes the customer service response time can take a little longer than I would like.

Overall: Overall my experience with Silverware has been fantastic. It truly makes my day to day much easier as I work in the Accounting Department so I need very detailed and accurate reports which Silverware is excellent at providing.

Pros: All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on.

Cons: A lot of things HAVE to be done through their tech team which is annoying.

Overall: Pretty good, some things to improve on for sure. I would highly suggest a better way to edit buttons without having to get out of the menu and back in just to see changes that were made.

Pros: The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff.

Cons: When we made the decision purchase the equipment/devises we were under the impression that all the equipment was part of the quote, found out later that the restaurant and bar equipment was not included in the quote.

Overall: Overall, the experience was good, we experience some hiccups but overall everything is working fine.

Pros: Ease of use, simple set up and removal of buttons.
Easy to go from one page to another.
simple layout

Cons: Call center, depending on who you get depends how fast an issue can be resolved.
I can spend 20 minutes to over and hour on any given call

Overall: system wise I like it, other that the call center I have no issues with setup or usage. Over all its ok

Pros: There are a ton of useful reports to utilize when it comes to doing the Daily Report each day. It is also very useful for verifying total daily cash receipts and total daily revenue for each cost center, segment, and major class. The customer service is really good too when it comes to getting issues resolved.

Cons: Sometimes the numbers on our Silverware reports regarding daily revenue and recorded sales dont always match up with the numbers in our Posting Journal from Infor HMS which causes issues when trying to the Daily Report sometimes.

Overall: Overall I think Silverware is great platform and would definitely recommend it to other business owners.

Pros: User-friendly interface and intuitive navigation

Efficient table management and POS system

Reliable reporting and analytics tools

Responsive customer support

Cons: No major drawbacks so far; occasional minor updates take a little time

Overall: Silverware has significantly improved our restaurant operations. The software is intuitive, feature-rich, and makes managing both front-of-house and back-of-house tasks seamless. Customer support is excellent and responsive. Highly recommend for any restaurant looking for an all-in-one solution!

Pros: Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.

Cons: Too often issues need to be escalated within Silverware. Then there is no response for a very, very long time. I get asked the same questions repeatedly. The info I have provided to support, (screenshots etc seem to be ignored and I am asked the same questions again, by the second and third person that my issue gets passed to. Our team follows up with Silverware, but the answer is often that Silverware is "still waiting to hear from their internal resources". Extremely frustrating. I am currently waiting for support on an issue that has been open for over 30 days. Silverware keeps charging me monthly for "service" and integrations that do not function. Silverware's own "technical experts have agreed with me that the website reporting for gift cards does not always match the in-store reporting for gift cards. I was told I should use in-store data when I encounter that discrepancy.... wow! Unacceptable!

Overall: I would never recommend Silverware POS be implemented by any company. If changing POS systems was not such a huge project, no doubt the company I work for would have done it already. I have been thru 3 implementations with Silverware and been using the product for 6 years.