Audience

Property managers and real estate operators in search for a tool to transform resident onboarding, ongoing services, and benefits into personalized, automated resident experiences that improve retention and operational efficiency

About Second Nature

Second Nature’s Resident Experience Platform is a cloud-based software solution designed to help property managers move beyond basic transactional workflows by orchestrating personalized experiences for residents from lease signing through ongoing living, using tools that reduce administrative work, enhance service offerings, and drive retention. It combines Resident Onboarding (interactive, mobile-first lease guides and move-in task checklists powered by its Maestro orchestrator) with customizable Resident Benefits Packages (RBPs) that bundle services such as group-rate internet, renters insurance, credit building, air filter delivery, on-demand pest control, identity protection, rewards programs, and move-in concierge services to create value residents appreciate and pay for. It automates personalized communications, integrates with existing property accounting software, and lets managers tailor experiences by property type or resident profile at scale.

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Company Information

Second Nature
Founded: 2012
United States
www.secondnature.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

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Second Nature Product Features