Second Nature

Pros: Second Nature is a platform that has been very helpful when it comes to training all our sales agents. We have a financial services company, which is why we have many agents in charge of constantly offering services to our clients. This platform has been key. Since it has an artificial intelligence that I love very much, it allows the constant training of each of the sales agents, offering questionnaires and call simulations or Chat simulations so that the agents can train and obtain an automated qualification of the artificial intelligence . I really liked the variety of questionnaires and tests that are within this platform to be carried out for employees, this platform automatically generates different types of tests to qualify each employee, artificial intelligence is capable of detecting the accuracy of each of the employee responses and performance during the simulation, and provides an automatic grade at the end of this test, which helps us to obtain results automatically. There are several names and characters within this platform that works as artificial intelligence, you can take the default artificial intelligence or I can modify it so that a different AI runs the tests. This platform of me provides me with a positioning table, which allows me to visualize the qualifications that each employee and each sales agent have obtained, to visualize the sales agent with the best or lowest qualification.

Cons: The only negative effect that he perceives about this platform are the high prices that it manages for each of its plans, this platform is very useful regarding the training of all types of sales agents and allows to improve satisfaction and attention to each one. of the clients, each of its functions fulfills its objective correctly, at no time have I had any type of problem with respect to the functions offered by this platform, however, despite the fact that it has many positive functions, I consider that they must improve a lot. , since they are not at all attractive to new users.

Overall: Second Nature has been a very important platform for us in recent years, mainly because it is a service that helps us train each of our agents and thus boost the sales we have in the short term. This platform offers automatic training for each sales agent is an artificial intelligence that will always simulate some type of call or some type of conversation with the agents, and will determine a precise rating depending on the responses of the performance of each person. Feeling very comfortable, I have been able to consult the qualifications of each employee individually, the reports are also individual, which allows me to know the specific performance of each employee. I believe that Second Nature has a guaranteed performance for any company, it will achieve that the sector will benefit on a large scale, in addition, it will also benefit the marketing sector to improve customer service and the offer of services. Currently, in this financial services company we use this platform for the training of our sales team.