Audience

Operations, logistics, field service, and back-office teams needing to automate end-to-end operational workflows across existing systems, communication channels, and manual processes

About Runbook

Runbook is an autonomous operations platform that turns how an operations team works into AI agents that run jobs end-to-end inside the systems the business already uses. Agents work across phone, email, SMS, Teams, Slack, web chat, ERP, CRM, spreadsheets, vendor portals, and legacy systems, including tools without APIs through browser automation. Teams describe a workflow in plain English and provide SOPs, training documents, call recordings, carrier rules, and work history so the agent learns how the operation actually runs, including edge cases and tribal knowledge. Rather than acting as a copilot, the agent owns the complete workflow, from the first inbound request through system updates and closure. It can automate appointment scheduling, accounts payable and receivable, order management, status updates, vendor coordination, calls, follow-ups, and system entries.

Integrations

API:
Yes, Runbook offers API access

Ratings/Reviews

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Company Information

Runbook
Founded: 2025
United States
myrunbook.com

Videos and Screen Captures

Runbook Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online

Runbook Frequently Asked Questions

Q: What kinds of users and organization types does Runbook work with?
Q: What languages does Runbook support in their product?
Q: What other applications or services does Runbook integrate with?
Q: Does Runbook have an API?
Q: What type of training does Runbook provide?

Runbook Product Features