GuestTouch
Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers.
Next Generation Reputation Management. Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically. Comprehensive Review Responses. Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews. Guest Messaging Platform. Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue. Fully Automated Chatbot. AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA
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Feed It Back
However you measure success, set up your key performance indicators in Feed it Back and it will gather the data to tell you how customers are feeling about your business. Our dashboard shows how you’re performing across your estate, by region, by the venue, in absolute detail. You can see what customers love and exactly where they think you can improve to keep them coming – so they recommend you to others. Our experts will also become part of your team, highlighting trends, making sure you don’t miss subtle details and sharing insights to help you build your reputation. Collect your customers’ opinions with beautifully branded, highly customizable and super smart surveys. Fast, intuitive and streamlined for maximum volume and minimum abandon rate. Online reviews are a great source of insight for fine-tuning your operation. By responding to reviews, you boost your brand’s online presence making sure readers know that you act on their opinions.
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Real Review Response
Reviews and responses have a major impact on your business and are a major decision point for your customers. Real Review Response can help you get more reviews and make sure all reviews are responded to with great customer service, re-marketing, and SEO. An online reputation management platform that cultivates trust, establishes credibility and drives growth through genuine customer connections, automation, and connecting with top-tier writers and creatives. Easily input emails into the platform, or in most cases, we can connect to your current system to send emails to your customers. Then our amazing writers respond to every review with great customer service, re-marketing other products/services, and SEO. Our platform connects via API to top review platforms and pulls those into R3. Once there, our vetted & trained writers, cultivate responses that show empathy, utilize keywords for SEO, and look for opportunities to re-market other services.
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ProofBoss
Skyrocket conversions, increase leads and sales in minutes with ProofBoss! Create authentic urgency and build trust by showing your visitors what's going on in your website. Easy Setup & Integration on any website. Turn your website into a busy and exciting place for buyer action to be persuaded. Let your visitors understand that at this party, they are not the only ones. It's hard to know exactly how "hot" a website is. ProofBoss helps make the online experience of your customers insightful and compelling. By highlighting the latest orders, product reviews, and a range of other client behaviors on your website, ProofBoss significantly increases conversions. It takes just 2 minutes to add ProofBoss and it will auto-detect new signups to display!
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