Audience
Customer Feedback solution for businesses
About Quala
Quala mines qualitative data streams such as email, calls, and CRM notes to quantify what customers say and teams hear. That gives you insights to inform product roadmaps and customer experience strategies. And insights to trigger workflows so you can better serve, retain and upsell individual customers. Quala uniquely tracks what customers are saying, what the team is observing, and what customers are doing in your product. Integrations with top systems and our powerful API get contact, conversation, and product data in one place. Our Assessments organize frontline input to make it actionable. Quala mines frontline data to quantify feature needs, issue prevalence, and more to inform product roadmaps and customer strategies. Frontline data also powers health scores and other leading indicators to trigger fully-informed customer actions.
Company Information
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