Audience

Companies in need of a platform to manage, store and process incoming queries from customers, clients or vendors

About QX MailerDesk

Businesses with a large number of customers, employees, suppliers or other stakeholders often need to address a huge influx of email queries on a day-to-day basis. These emails may need to be addressed by designated individuals across departments like payroll, compliance, HR, IT, accounts and sales, amongst others. Rapidly assigning the request to the right person, tracking progress and getting an accurate view of the resolved issues is fundamental to delivering a good experience to the users. QX MailerDesk is an intuitive and easy-to-manage centralised system that automatically converts support emails to tickets, ensuring quick and effective resolution of queries from clients, suppliers, candidates and other stakeholders. In addition to improving team efficiency, the system also reduces TAT and helps to prevent SLA violations and breaches.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

QX Global
United Kingdom
qxglobalgroup.com/product/qx-email-query-management-system/

Videos and Screen Captures

QX MailerDesk Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
Videos
Support
Online

QX MailerDesk Frequently Asked Questions

Q: What kinds of users and organization types does QX MailerDesk work with?
Q: What languages does QX MailerDesk support in their product?
Q: What kind of support options does QX MailerDesk offer?
Q: What type of training does QX MailerDesk provide?

QX MailerDesk Product Features

Email Management

Queue Manager
Signature Management
Response Management
Shared Inboxes
Whitelisting / Blacklisting
Email Archiving
Routing
Email Monitoring
Data Recovery
Spam Blocker