Audience
SaaS, Startups, Sales Teams, Product Teams
About Productlane
A feedback portal, research repository, and meeting recorder to help you prioritize better.
Our vision is to accelerate global innovation by building a new standard tool for product discovery. Opinionated, fast, and seamlessly integrated with the modern product stack – we help our customers use insights from feedback, interviews, support, or sales to build truly great products.
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Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products.
With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features.
Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn.
Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X.
No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.
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SurveyMonkey
A global leader in survey software. 20 million questions answered daily. Keep a competitive edge by truly understanding the voice of your customers. Customer satisfaction surveys help you connect at multiple touchpoints to find out exactly what your customers want, need, and expect. Learn what’s working and what’s not directly from your employees. Measure employee satisfaction, conduct 360 reviews, or even send out compliance quizzes. Whether you’re in HR or a team lead, employee surveys help you get the answers you need. Tap into what the world is thinking—whenever you want. Market research surveys make it easy to get opinions from potential and existing customers, test concepts, measure brand awareness, and more. Join the 98% of the Fortune 500 who rely on SurveyMonkey for People Powered Data.
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Usersnap
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Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner.
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✔️ Create a user-centered and welcoming feedback culture
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✔️ Conduct more in-product user research and unleash UX insights
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Clarity
Empower your whole team to stay close to your customers. Powering teams building something people want. You spend hours getting customers on the phone and get the most out of every minute. Track every follow-up and never drop the ball. Track speaker and sentiment to improve your pitch. Automatic feedback extraction to spot trends across calls. Upload call scripts to track answers to important questions. Share and rewatch the important parts of a call. Share product feedback directly from the voice of the customer. Clarity will enrich your Linear tickets with customer context. Send notes and highlights to Slack after every call to keep your team in sync. Clarity automatically extracts requests, pain points, and more. Track every piece of feedback a customer gives to close the loop. Feedback is aggregated into trends so you can spot opportunities. Insights form across conversations, not just in individual calls.
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Pricing
Starting Price:
Free
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Productlane
Germany
productlane.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online
Productlane Frequently Asked Questions
Productlane Product Features
Call Recording
Archiving
Call Sharing
Instant Retrieval
Video Call Recording
Distributed Call Recording
Event Triggered Recording
File Transfer
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Customer Feedback
Bug Reports
Community Feedback Tools
Video Feedback
Voice of the Customer (VoC)
Alerts / Notifications
Behavior Analytics
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Visual Feedback Tools
Website Feedback
