Audience

Contact centers, call centers

About Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities. It enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimizes the customer experience.

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Pointel
Founded: 1999
United States
www.pointel.com

Videos and Screen Captures

Pointel DCCM Screenshot 1
You Might Also Like
Top-Rated Free CRM Software Icon
Top-Rated Free CRM Software

216,000+ customers in over 135 countries grow their businesses with HubSpot

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers.
Get started free

Product Details

Platforms Supported
SaaS
On-Premises
Training
Documentation
Live Online
Videos
Support
24/7 Live Support
Online

Pointel DCCM Frequently Asked Questions

Q: What kinds of users and organization types does Pointel DCCM work with?
Q: What languages does Pointel DCCM support in their product?
Q: What kind of support options does Pointel DCCM offer?
Q: What other applications or services does Pointel DCCM integrate with?
Q: What type of training does Pointel DCCM provide?

Pointel DCCM Product Features