AnswerCart
Building a community forum fosters customer engagement, improves customer experience & promotes peer-to-peer knowledge sharing. A community forum fosters customer engagement, improves customer experience & promotes peer-to-peer knowledge sharing. Use a community forum to crowd-source support. Easy-to-discover discussion threads on common queries can deflect a lot of support tickets. Discussion threads in the community are packed with relevant keywords, questions & content, frequently searched by your target group. Community forum is a powerful platform to harness the knowledge of crowd & acts as the crowd-sourced knowledge hub. A community that intersects your business goals with customer interests, becomes a powerful platform to capture relevant traffic & engage prospective customers. Easy to discover discussion threads deflects a lot of support tickets from your call centre as well as, provide you with deep & holistic insights on major pain points & needs of your customers.
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DKM (Dynamic Knowledge Management)
To provide knowledge-based and B2B platforms to companies, industries, and NGOs to share and engage ideas, knowledge, structure and manage data, and operate collaboratively for an advanced and improved business operation and research. DKM, an interest network within your organization, provides an online representation of individuals’ interests organized in virtual spaces forming knowledge communities. DKM, a web-based system, brings together in a concise manner, project-related and research entity data, which are presented in visualized mode, provides ease of use for effective management. The DKM system offers a state-of-the-art approach and a lightweight solution, which provides insight and enhanced understanding of the big data, combined with operational data aspects. Based on the DKM, build a virtual platform for collaborative knowledge management and marketplace. A straightforward extension to 3rd party components and interoperability.
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Whale
Whale is a knowledge & SOP sharing tool that centralizes all of your standard operating procedures, policies, and tribal knowledge so you can better onboard, train, and grow your teams.
Save your team several hours a week by delivering knowledge in their moment of need with our web application, chrome extension, slack bot, and more.
75+ templates and a powerful editor make it easy to get knowledge out of your experts' heads and into a simple and visually attractive hub.
Grow your team more quickly by making the knowledge they need flow automatically with assignments, flows, and suggestions.
Expert reviews, knowledge gap insights, and reporting dashboards help you understand what's working and what's not.
With the Whale browser extension, you can connect Whale to all of your favorite applications to surface relevant content in your team's tools, websites, and portals. The extension works with every web-based app.
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LessonBridge
The LessonBridge lessons learned database from Secutor Solutions provides a repository for organizations looking to capture and manage lessons learned and best practices from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse this valuable corporate intelligence.
Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization.
Capture - Document your lessons learned in a standard form you can customize. Add images, videos, and links if needed. Categorize your lessons learned for ease of searching.
Manage - Ensure knowledge consistency, completeness, and quality using LessonBridge’s automated review process.
Reuse - Search for relevant lessons learned to reduce your project risks, resolve issues and improve processes. Push lessons learned from earlier projects to the teams that need to know.
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