POS Nation

Pros: You were extremely helpful in finding an error that I created so I could fix my Inventory. Thanks so much!!

Cons: I do not have anything negative to say regarding the support.

Overall: I was extremely satisfied with the customer I received today. I will not hesitate to call customer support for any future issues.

Pros: Easy to set up and deploy this POS system. Josh was our support tech and he was AMAZING! We were able to set up our new POS Screen almost IDENTICAL to the old system... POS Nation is a good goto for a reliable and viable POS solution.

Cons: Not really any... as the I.T. support person for this small business... I found the only possible issue was in the contract and that is not a con... I just don't like legalese...overall I cannot find anything that merits a bad mark with this company.

Overall: I was impressed by Josh's knowledge and speed in getting this POS system up and running... VERY PROFESSIONAL!!

Pros: I am Firelands Trading Post & Scout Stores Manager, Beverly Yarbrough. I work for Lake Erie Council, #440 in Cleveland, Ohio.
On Wednesday, March 23 in the evening I had a customer put the wrong pin number in and it messed up the machine. After about a half an hour the customer left and came back when we opened up on Friday. I had hoped that being shut down for a day it would fix itself, but it didn't. So, I called BSA National. Katya was the first real person I talked to. I explained the problem and within minutes of getting into my computer she had it fixed! She had me ring up some items to check to make sure everything worked, and it did!! I told her she was Awesome!

Cons: There were no problems, except with the CC Machine.

Overall: Katya, was very pleasant and listened to my problem and knew exactly what to do to fix it. She was done in a matter of minutes.

Pros: Customer service. Our success manager Heather has been amazing. every time we have a question she has had answer.

Cons: Have to log off for employees to clock in. Would like to see some attention paid to this.

Overall: So far so good. Any problems thus far have been solvable with a little explanation and knowledge from the tech or customer service team.

Pros: EVERYTHING! These guys know their stuff! They transferred data from an 8 year old system and got me up and running in a couple of hours (and that included me having to download an entire new web browser on a slow internet connection). They also didn't hold up my day while they did all the work.

Cons: If I had to make up something I'd say they could have warned me to update my web browser so it wouldn't hold up the process.

Overall: From beginning to end of this whole process it has been great. Every one has been professional, polite, knowledgeable, patient and fast. Thank you!

Pros: The features are in depth and powerful, whatever you want the system to do it can do it. It is also user friendly, allowing for simple and straight forward navigation and operation. Customer service is top notch as well.

Cons: The system is not as snappy or quick as others, and navigating to configuration settings can be a bit confusing.

Overall: We were in desperate need of a POS system that had a variety of features that we weren't getting from the system we currently had. POS Nation offered everything and more, with a simple one time purchase without needing a monthly service and powerful backend tools it was an easy choice. On top of it, their customer service is responsive and helpful! Every time I have needed assistance they answer right away, unlike other services where I have to wait anywhere from 30 minutes to an hour just to start talking to someone!

Pros: Arrived quickly after ordering.
Easy to set up.
Intuitive.
Not too big or bulky.
Great onboarding and support team.

Cons: Jumble of cords but all electronic devices have that issue.

Overall: Extremely satisfied. Onboarding with Heather was easy, and we looked forward to every call. POS system, and the back-office features and reports are great! From checking out customers, to adding vendors and inventory, and ending the day with sales and tax reports, all intuitive and easy to learn.