Claude Managed Agents
Claude Managed Agents is a pre-built, configurable agent system from Anthropic designed to run long-running, asynchronous tasks on managed infrastructure without requiring developers to build their own agent loops. It acts as a complete “agent harness,” allowing developers to define goals while the system handles execution, orchestration, and state management behind the scenes. Unlike direct model prompting, which requires step-by-step interaction, Managed Agents are designed for tasks that unfold over time, such as research, automation, or multi-step workflows, where the agent can continue working independently after being started. It supports advanced capabilities such as multi-agent orchestration, where a primary agent can coordinate specialized sub-agents that operate in parallel with isolated contexts, improving both speed and output quality.
Learn more
Dialogflow
Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.
Learn more
Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
Learn more
Microsoft Agent Framework
Microsoft Agent Framework is an open source SDK and runtime designed to help developers build, orchestrate, and deploy AI agents and multi-agent workflows using languages such as .NET and Python. It combines the simple agent abstractions of AutoGen with the enterprise-grade capabilities of Semantic Kernel, including session-based state management, type safety, middleware, telemetry, and broad model and embedding support, creating a unified platform for both experimentation and production use. It introduces graph-based workflows that give developers explicit control over how multiple agents interact, execute tasks, and coordinate complex processes, enabling structured orchestration across sequential, concurrent, or branching scenarios. It supports long-running and human-in-the-loop workflows through robust state management, allowing agents to maintain context, reason through multi-step problems, and operate continuously over time.
Learn more
