ORQUEST

Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips. Traditional workforce management is evolving. Decision Intelligence is now. Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal. We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.

Optimize Labor Budgeting, Forecasting, and Scheduling with AI-Powered Workforce Management. Are your on-site managers losing hours every week to time-consuming workforce scheduling? Your locations understaffed during busy periods? Your associates calling out or quitting over scheduling issues? With AI-powered workforce management and employee self-service, Reflexis Workforce Scheduler eliminates inefficiencies in labor budgeting, forecasting, and scheduling—simplifying your labor operations and unleashing the power of your on-site associates. With AI-powered forecasting, on-site managers can produce the most accurate labor forecasts and schedules in the industry, without relying on guesswork or intuition. Workforce Scheduler uses powerful algorithms to feed a highly intelligent scheduling engine, enabling managers to create one-click schedules. The intuitive mobile-first UI and AI-powered automation save hours of work for managers each week, generating accurate labor forecasts.