Audience
Companies looking for an omnichannel reporting and analytics platform to improve customer engagement and maximum ROI
About Nuance Insights
Your customers engage with you across many channels. Without the proper view, it is difficult to know exactly how your IVR, VA, messaging, and chatbots are performing. The impact poor performance can have on customer experience and your KPIs is huge. Your net promoter score, your average handle times and your customer resolution rates all rely on how well your customer service experiences work individually and together. That’s why you need effective analytics and reporting to monitor and optimize your customer’s omnichannel experience. Nuance Insights delivers all that and more. Nuance Insights is a powerful way to measure how your applications are performing. With detailed analytics and reporting capabilities, delivered with best‑in‑class data visualization, you can dig deep into how your channels are working, ensure they are supporting customers effectively, and ensure your business is getting the ROI it needs.
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Integrations
No integrations listed.
Company Information
Nuance Communications
Founded: 1992
United States
www.nuance.com/omni-channel-customer-engagement/analytics-solutions/nuance-insights.html
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Product Details
Platforms Supported
SaaS
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