Audience
Contact center analytics solution for companies wanting to get customer and agent insights to improve the customer experience
About Nuance Analytics
When your success is measured by customer satisfaction, it pays to understand exactly what’s happening across all customer interactions. You need a complete view of customer engagements across your channels to streamline processes, reduce customer effort, and uncover new operational efficiencies in your contact center. That’s where Nuance analytics solutions come in. Nuance brings you easily customizable solutions that analyze 100% of customer interactions across all engagement channels to give you clear, visual insights into trends, outliers, opportunities, and important contact center KPIs. When you can see—and understand—all your customer interaction data, it’s easier to evaluate your customer experience, identify best practices and areas for improvement, and determine the actions to take to increase CSAT and NPS.