4.5 out of 5 stars
(69 Ratings)
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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4.8 out of 5 stars
(72 Ratings)
A sample tracking, test result capture, and inventory management cloud LIMS for life science research, biotech/NGS, and industrial QC labs. Includes regulatory support for CLIA, HIPAA, Part 11, and ISO 17025. Nothing is more critical to a lab’s success than the quality, security, and traceability of samples. The Lockbox LIMS system provides robust sample management functionality to laboratory professionals, giving them full visibility on every aspect of a sample’s journey, from accessioning to long-term storage. LIMS analysis is about more than just tracking results- Lockbox’s multi-layered sample storage and location management functionality allows you to define your lab’s storage framework using a variety of location options: rooms, storage units, shelves, racks, boxes, and positions.
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Conspecta
Conspecta is a browser-based platform for life science research. Image analysis, flow cytometry, molecular biology, sample tracking, and publication-ready figures all live in one connected workspace. Each result is linked to where it came from, so any number traces back to its sample, images, and analysis in one click. Image analysis pipelines count cells and colonies and measure area and intensity. Flow cytometry covers gating, compensation, UMAP, and clustering, with FlowJo and Gating-ML import and export. Inventory, orders, freezer maps, instrument booking, protocols, a lab notebook, and live project reports sit in the same workspace. Labs connect Claude, ChatGPT, or Copilot over MCP, and their own scripts through the REST API. Records import from CSV, Excel, and Word, so a lab can move over while its current system keeps running. Free for one scientist and one collaborator, and paid plans open it to a whole lab.
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