NLX Integrations

AWS Marketplace is a curated digital catalog that enables customers to discover, purchase, deploy, and manage third-party software, data products, AI agents, and services directly within the AWS ecosystem. It provides access to thousands of listings across categories like security, machine learning, business applications, and DevOps tools. With flexible pricing models such as pay-as-you-go, annual subscriptions, and free trials, AWS Marketplace simplifies procurement and billing by integrating costs into a single AWS invoice. It also supports rapid deployment with pre-configured software that can be launched on AWS infrastructure. This streamlined approach allows businesses to accelerate innovation, reduce time-to-market, and maintain better control over software usage and costs.

Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.