Audience

Companies of all sizes who want an on-premise ITSM solution or a cloud one.

About Mint Service Desk

Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users.

With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.


In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.

Pricing

Starting Price:
0
Pricing Details:
Mint Service Desk is available in two options -> on-premise free to use and install or as a managed solution. We also provide extra support packages for companies looking for help in implementation and further product use.
Free Version:
Free Version available.

Integrations

API:
Yes, Mint Service Desk offers API access
See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

OPGK Software
Founded: 1990
Poland
www.mintsd.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Windows
Mac
Linux
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Mint Service Desk Frequently Asked Questions

Q: What kinds of users and organization types does Mint Service Desk work with?
Q: What languages does Mint Service Desk support in their product?
Q: What kind of support options does Mint Service Desk offer?
Q: What other applications or services does Mint Service Desk integrate with?
Q: Does Mint Service Desk have an API?
Q: What type of training does Mint Service Desk provide?
Q: How much does Mint Service Desk cost?
Q: What pricing for support is available for Mint Service Desk?
Q: What pricing for training is available for Mint Service Desk?

Mint Service Desk Product Features

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Customizable Branding
Mobile App
Reporting/Analytics
Search/Filter
Brand Control
File Conversion
Metadata Management
Search Within Document
Version Control
Watermarking
Workflow Management

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Interaction Tracking
Multiple Brands / Products
Network Monitoring

IT Asset Management

Asset Tracking
IT Service Management
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Self Service Portal
Asset Tracking
Availability Management
Contract/License Management
Project Management
Release & Deployment Management

Incident Management

Ticket Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
SLA Management
Self Service Portal
Procurement Management
Remote Control

Mint Service Desk Reviews

Write a Review
  • A Mint Service Desk User
    Devops
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful platform."

    Posted 2021-03-10

    Pros: - flexibility
    - extremely fast
    - scalable for large installations
    - plenty of functions
    - ITIL V4 compliant

    Cons: - some translations are missing
    - need to get admin training in order to set things right

    Overall: For our organization solution is perfect but we've had some strict requirements that had to be met. I'm satisfied with the level of support we are getting from MintSD and strongly recommend it to any company that needs more complex solution.

    Read More...
  • A Mint Service Desk User
    IT Administator
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Looking good"

    Posted 2020-04-27

    Pros: - Chat communication
    - Activities - can track any ticket easily
    - Docker ready
    - Very flexible
    - On premise: our organization requires to host it's software in house.

    Cons: - You need to know what you actually want. Configuration is quite tricky for a beginner.

    Overall: Once running it's very reliable and easy to use for agents and customers. Great support from the vendor.

    Read More...
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