Audience

Enterprises seeking an AI solution designed to address their business needs and improve customer interaction

About Melinda

Melinda is a conversational AI empowered by artificial intelligence (AI), NLP/NLU, and machine learning (ML) technologies, that mimic human conversations and provide automated proactive interaction with your customers in a natural way. The AI-based chatbot can help your organization fill the communication gaps between your business and audience, set up additional communication channels, and actively offer products and services. On top of using popular AI communication technologies, Melinda also relies on the innovative RPA (Robotic Process Automation) technology, which allows the chatbot to be used as a means of communication and actively participate in completing any inquiry. Sirma’s vast experience as an established software vendor for the banking industry has helped to create Melinda, a new generation conversational AI bot platform which enables the design of various banking bots that perform different roles and functions.

Integrations

API:
Yes, Melinda offers API access
No integrations listed.

Ratings/Reviews

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features 0.0 / 5
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Company Information

Sirma
Founded: 1992
Bulgaria
sirma.com/products/melinda.html

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Melinda Frequently Asked Questions

Q: What kinds of users and organization types does Melinda work with?
Q: What languages does Melinda support in their product?
Q: What kind of support options does Melinda offer?
Q: Does Melinda have an API?
Q: What type of training does Melinda provide?

Melinda Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components