Maintenance Care

Pros: Software usable by maintenance staff who don't like to use software! Logical format and easy to input and extract data.

Cons: Maintenance team members often have a stigma against software/computers

Overall: The service has been remarkably responsive and helpful. Susan's ability to understand and adapt to our unique situation has been awesome!

Pros: Great system, helps keep my staff on track and organized. We have 9 different dealerships that we are responsible for and the app helps stream line that

Cons: Can be slow at times. and get strange notifications.

Overall: We are about two years in on the system and like everything about it. We will continue to use for our everyday system

Pros: The software is easy to setup and operate. We entered all of our assets (Shop Equipment) into the software and created, daily, weekly, monthly, and annual tasks for the operators that run the equipment. We also setup tasks to remind us to contact vendors for more complicated annual PM's and services the equipment may need.

Cons: There are a few bugs the developers are still working out but so far nothing that prevents us from using the software for our needs.

Overall: Overall, I would say our partnership with Maintenance Care has been a success, we are able to keep track of vital equipment maintenance and keep machine down time to a minimum. As a facility manager that is always the goal, keep machines running (limited down time) and keep costs under control. There is also accountability as reports can be run to see who is getting tasks complete and who is not.

Pros: Great tracking tool, we are now able to properly track and monitor all open issues on the property!

Cons: The app could be a little more user friendly, especially for field guys . Inventory tagging could be simpler too maybe a drop down to assign inventory to specific work orders.

Overall: I am pleased with the program. It has kept our maintenance crew on track and allowed us to not let anything slip into the "black hole".

Pros: As a key player in maintaining the efficiency and comfort of our organization, implementing Maintenance Care Software has been a game-changer. This software solution has seamlessly integrated into our workflow, ensuring that our residents' maintenance needs are not just met but exceeded.

One of the standout features of Maintenance Care Software is its user-friendly interface, which makes it incredibly easy for our team to navigate through tasks efficiently. From logging maintenance requests to scheduling preventive maintenance checks, every aspect of our maintenance operations is now streamlined, thanks to this software.

Cons: Any issues we have ever had have been resolved by tech support

Overall: The customer support provided by the Maintenance Care team has been exceptional. Whenever we've encountered any issues or had questions about the software, their responsive and knowledgeable support staff have been there to assist us promptly, ensuring minimal downtime and maximum productivity.

Pros: The app and program worked well, it was very easy to use and easy to maintain for using to ensure tasks were completed and reviewed with notes etc.

Cons: Sometimes the system would have some tasks disappear but was not often.

Overall: The app is a great service, easy to manage, easy to learn, able to review past notes, able to make notes for completed tasks etc. Will use again

Pros: Maintenance Care is friendly and easy to use.
The app allows you to access requests and schedule tasks quickly on the go.
Also helps you to be more efficient in your response time.
I love the reporting tool and the amount of info you get in the background.

Cons: Adding files can be easier. Printing the graphics from your dashboard could be made easier as well.

Overall: I have used this maintenance care in past companies and always will share it in the future. Awesome app as well.

Pros: This software is very user friendly and easy to use. It keeps track of your daily preventative maintenance as well as any products or service providers

Cons: I have been using this software for 5 months and haven't found any cons as of yet

Overall: I use it daily and its great for tracking preventative maintenance and keeping everything organized

Pros: Keeping Maintenance Organized, and on track to fixing maintenance issues , Keeping employees on top of maintenance.

Cons: I have no cons, as this program keeps my maintenance department on track.

Overall: Keeping Maintenance Organized, and on track to fixing maintenance issues, keeping employees on top of maintenance.

Pros: I like the versatility of the software. It handles all of our work orders. Tracks data on all of our assets, and it provides clear reporting.

Cons: The only thing I didn't like was the time required to input all of our data, but we have lessened that impact by working on it daily for short periods of time.

Overall: Overall, the experience has been excellent. From the initial purchase and installation to daily use and implementation.

Pros: Being able to look back at old requests and see patterns in my maintenance routine this has helped me with my routine maintenance.

Cons: I can’t think of anything that I don’t like I believe that this program is useful for anyone that gets into it.

Overall: It has helped me to get better organized. I like being able to get it on my phone and email so I don’t ever miss anything that needs to be done.

Pros: Very easy to use for everyone! Our maintenance team enjoys the ease of use, and I am sure our residents appreciate their concerns not getting over looked.

Cons: I do not have any concerns. Maintenance Care is very easy to use and effective to keep us on top of all things large and small that require our teams attention.

Overall: This system is extremely easy to use for our entire team. It keeps our team on track and the communication is clear and easy for us.

Pros: The ease of use, for myself and other employees. Biggest feature I like is being able to set reminders up. Very nice for filter changes.

Cons: I can't think of anything I don't like. I've used a few other software systems and most had holes in them. Maintenance Care doesn't.

Overall: I've heard employees talking how easy and quick it is to submit a work order. They have the link on their desktop so it is literally at their finger tips.

Pros: Easy to input requests and follow up on any outstanding items. Keeps track of progress. Especially with fleet vehicles, and large properties that require multiple resources to accomplish tasks and maintain.

Cons: Nothing comes to mind as a "con" maybe some videos to train new staff?

Overall: Great software to keep track of repair, service and warranties. Excellent tool to track maintenance repair and warranties.

Pros: Keeps track of tasks, we can add pictures of the completed task and allows to set reminders for pending tasks.

Cons: When a filter is applied it retains the memory of the filter. Sometimes is difficult to find a task if there was a filter applied and not cleared.

Overall: We carry a list of items to be completed. The software has allowed us to keep track of the tasks and the fact that the technicians can upload a picture of the performed task is great to keep track of the performed work.

Pros: Easy to understand. My maintenance team and myself depend on this site daily. I have been using it for 12 years.

Cons: Can't think of any. We use this site every day as a quick way to pick up our jobs.

Overall: Very good site for a maintenance team. My boss can track the jobs that come in and that are complete.

Pros: The interface has worked very well for our two facilities. Having the system gives every employee from top to bottom the power to get problems addressed quickly and efficiently by direct communication to our maintenance supervisor. Every computer in our organization has a desktop link to the system.

Cons: I don't really have any complaints, There really is minimal training required of new employees, so that typical frustration with software applications has not been experienced by us.

Overall: Dramatically improved follow up by maintenance and ability to track the team's performance has been a game changer from what used to be a very frustrating situation.

Pros: Product is very easy to use and track open as well as closed work orders. Maintenance loves it because it saves them time from staff having to come find them, or take a lot of time telling them about an issue. It keeps maintenance more productive.

Cons: We love the product and have found it easy to use.
Some staff still stop maintenance, like the face to face interaction. Working with them on.

Overall: We love the product. I can easily look 24/7 to what issues have been put in and manage even from home on the weekends, if someone in the building can take care of until maintenance is back.
Very easy to use for staff and keeps them moving throughout the day.

Pros: Put preventive maintenance on a schedule.
Keeping track of our capital items; Purchase, Maintenance, and replacement parts.
Support is in the United States, and well knowledgeable.

Cons: None at this time.

Overall: We have had good support and the system operates well with our needs.

Pros: I joined a site that was already using this tool and found it easy to get integrated into their use of it with almost no learning curve. Especially for managing tickets, it's very simple. The mobile app is also quite usable for updating tickets on the go.

Cons: It doesn't have heaps of customizability, and many ordinary organizational changes would involve creating a new site, which incurs additional fees.

Overall: Overall, I'm happy with MaintenanceCare. It does the job without being overwhelming. It's responsive and does what you need.