LumenVox Call Progress Analysis (CPA) Integrations

Design and deploy your ideal customer engagement experience. Twilio is a single fully-programmable platform with flexible APIs for any channel and over 400+ integrations, backed by a community of over 9 million developers. Build accurate and personalized experiences for your customers, easily and at scale, using SMS and WhatsApp messaging, voice, video, email, and more. Browse documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, and C#, or jumpstart your first project with our open source code templates to quickly build production-ready communications apps. Sign up and start building today.

Secure VPN access for remote workers. Empower remote workers with frictionless, highly secure access to the enterprise network from any device, at any time, in any location while protecting the organization. If you're looking to increase protection for your remote employees so they can work from any device, at any time, from any location, get started with the Cisco Secure Remote Worker solution. Cisco can help accelerate your business success by quickly extending flexible, policy-driven access to support remote workers across wired, wireless, and VPN. Get more--with lower total cost of ownership--with multiple services beyond traditional VPN capabilities and successfully enable a more complete secure access for remote workers. Gain the visibility and control for your distributed enterprise to identify who and which devices are accessing your enterprise network.

Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

Alvaria CXP empowers your business to take greater control of your customers' IVR experience. Alvaria CXP Pro delivers all the tools you need to design, develop, document, test, deploy, report on and analyze your self-service applications. Applications developed with Alvaria CXP Pro are 100% portable and integrate with all Aspect and third-party contact center solutions and IVR platforms. For design, development and deployment of omnichannel solutions, including social chat, chatbots, SMS, and mobile web. This package is essential. Alvaria CXP comes standalone as a revered development and deployment self-service tool, or bundled with companion piece, Alvaria Prophecy – an Enterprise class IVR platform delivering both inbound and outbound Modern IVR support, CXP Pro.

Unlock the power of your contact center with Enghouse Interactive. Engage your customers across all channels, provide personalized experiences at scale, and make your contact center your competitive advantage. You contact center is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, while providing actionable intelligence to drive ongoing improvement. Our unique omni-channel contact center solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.

Choose any cloud with the multicloud contact center solution. Power personalized customer experiences at scale. Global enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Engage contact center software is the solution of choice for leading global brands that need sophistication and scale. The full-featured Genesys Engage omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market. What Genesys Engage can do for you. Unify all voice and digital channels, self-service, work items, and inbound and outbound interactions. Get the foundation you need to create more holistic, personalized experiences for your customers and employees. Match the right resource to the right customer for better results. Best-in-class enterprise routing makes the most of automated and assisted engagements.

Avaya addresses this growing challenge through the Avaya Aura® Platform, a breakthrough, real time communications architecture using session-based collaboration technologies. Instead of adding complexity or requiring a wholesale forklift from existing solutions, the Avaya Aura® Platform simultaneously simplifies and creates an evolutionary path from today’s single-purpose, siloed, location-specific communications systems. The net result is an innovative and cost-effective multimedia communications infrastructure that integrates current and emerging investments in voice, video, real time collaboration and more. Avaya developed the Avaya Aura® Platform specifically to address the needs of people-centric collaboration in today’s engaged enterprise. Using a unique application of the Session Initiation Protocol (SIP), the Avaya Aura Platform unifies media, networks, devices, applications and presence across a common infrastructure.