Audience
Anyone searching for a moving and furniture delivery solution
About Lugg
Every Lugg comes with 2 strong professional luggers who are vetted for a 5-star experience. They will do the impossible to load, haul and deliver your items safely. Schedule your Lugg ahead of time up to 30 days in advance or request on-demand and we’ll arrive in as little as 30 minutes. When your Lugg is complete you’ll be asked to rate your Luggers with the option to tip them in the app for a job well done. Each Lugg is backed by a multi-million dollar insurance policy from the moment your items are in our hands. Lugg connects you with professional vetted movers and a truck, anytime you need it. It's the perfect alternative to traditional movers, renting a truck and doing it yourself- our app connects you with vetted, independent strong luggers to help with moving, hauling and junk removal.
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Lugg Reviews
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"Bait and Switch company " Posted 2023-08-22
Pros: On time... that’s about it.
I feel bad for any future customers that get sucker punched with all of the hidden costs and slow moving, per minute workers. OUCH $$$$ !!!!!Cons: Switch and bait company.
Lugg was recommended by Manhattan Mini Storage corporate office.
I created an account on Lugg. I answered their questionnaire regarding all items to be moved and the conditions of my building and the distance. 6 city blocks
Lugg gave me an estimate of 527.00
(2 men) and a choice of vehicle.
They said 2 hours for the move.
When the 2 men arrived they started moving my items ( pre packed ) to the van. They were slow moving.
Then the men drove 6 blocks into Manhattan Mini Storage and unloaded my items in an empty loading dock. They spent 1 hour slowly unloading my items and poorly stacked them into unit.
Over 4 hours! 2 more hours than required.
Lugg will NEVER give you a solid concrete estimate.
The customer (ME) is at the mercy of how fast they work.
A $527.00 estimate,, turned into $900 plus a tip! So double the cost! $1100.00
You CANNOT reach a person at this company to discuss your move or something pertaining to you move… it’s all robot chats.
CUSTOMER BEWARE!
This company is a total rip off !!
Date of experience: August 19, 2023Overall: Impossible to speak to a dispatch or representative or any human. all chat bots. They kill you with the "per hour" rate, so you’re victim to how quickly the movers move you items. And they do kill your wallet.
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