Audience
Built for professional vacation rental management companies of all sizes, ranging from start-ups to large-scale businesses across the world.
About LiveRez
LiveRez is the industry's most popular vacation rental software solution for professional managers. This cloud-based vacation rental software suite features a central reservation system, property management, customer relationship management (CRM), surveys and reviews, lead management, guest portals, trust accounting, and more. With LiveRez's enterprise-level features and tools, you can run your vacation rental business smoothly and cost-effectively.
Pricing
- Free and Unlimited Property Listings
- Free and Unlimited Owners
- Free and Unlimited Users
- Free and Unlimited Support and Training
- Frequent and Ongoing System Improvements
Integrations
Company Information
Videos and Screen Captures
Product Details
LiveRez Frequently Asked Questions
LiveRez Product Features
Vacation Rental
LiveRez Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Huge waste of time and money " Posted 2023-05-18
Pros: I do not have any pros about LiveRez other than I'm thankful to be moving on and no longer have to deal with the headaches of LiveRez.
Cons: From the beginning the training, onboarding, and software system itself was nothing short of overwhelming.
I would like to start by explaining I am in my mid 30s and would consider myself fairly tech savvy. The software system is undoubtedly older than me, clunky, extremely difficult to navigate, and not user-friendly. The goal of a PMS should be to make your life easier not more challenging. In the 6+ months with LiveRez I never had a live website connection for more than a couple days at a time before it was down again. The channel manager duplicated listings in airbnb causing double bookings. The level if support I received was pathetic from my account manager, I had better luck with the 1-800 support line. The company agrees to their MANY short comings but refuses to take financial responsibility and expects me to pay for several months of invoices (over 2k) for a product I was never able to take a single reservation through. Thank God I was able to run reservations through airbnb and vrbo
I have since had to start over from scratch with a new company and a new website. LiveRez set my new business back 6+ and who knows how much financially...I am thankful to be moving on. I hope to save potential other clients the headache that is LiveRez, there are much better options on the market for much cheaper and way better quality!Overall: Absolutely terrible I hope save future clients from choosing LiveRez, there are much better options on the market.
Read More... -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Illegal Billing Practices - Terrible Customer Service" Edited 2023-02-11
Pros: A loyal customer for 10 years until they started deducting money from my account without my authorization of knowledge.
Cons: During Covid, LiveRez stopped billing me without notifying me. After 6 months, LizeRez deducted several thousand dollars from my account without warning or written notice. Fast forward, LiveRez again deducted several hundred dollars from my account without warning or written approval. The rude accounting manager (Lyndsay) claimed that it was justified and hung up on me. This 'surprise' debit from my account caused a series of checks to be returned. I am currently consulting with my attorney to report LiveRez for illegal billing practices. After threatening to contact my attorney, the Operations Coordinator admitted that it was an error on their part. This 'surprise' debit from my account caused a series of checks to be returned. I am currently consulting with my attorney to report LiveRez for illegal billing practices. It is ILLEGAL to dip into any persons bank account without written approval and notification.
Overall: Absolutely terrible customer service. They NEVER answer their phones. Call backs my come days after you try to contact them.
Read More...