Audience

Live Chat software for companies

About Live800

Introduce ACD model, including saturation, sequence, priority and other strategies, so as to achieve a perfect balance between customer service skills and efficiency, improving visitor satisfaction. Automatically identify frequent visitors, quickly access visitors’ information and history conversation records. Make sure that agents can understand customers’ key information in no time and therefore improving communication efficiency. Live800 is equipped with automatic process design. Agents can switch chats freely when faced with many visitor conversations from different sources and channels in the meantime. Put a large number of frequently-used texts, links and files in Live800 Frequent Response Suggestion box, so that agents can send to visitors with one click. More conveniently, Live800 can intelligently associate the desired answers when agents inputting texts. There’s no need to fish a needle out of the sea.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

GoldArmor
Founded: 2003
China
en.live800.com

Videos and Screen Captures

Live800 Screenshot 1
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Product Details

Platforms Supported
SaaS
Windows
iPhone
iPad
Android
Training
Documentation
Support
Phone Support
Online

Live800 Frequently Asked Questions

Q: What kinds of users and organization types does Live800 work with?
Q: What languages does Live800 support in their product?
Q: What kind of support options does Live800 offer?
Q: Does Live800 have a mobile app?
Q: What type of training does Live800 provide?
Q: Does Live800 offer a free trial?

Live800 Product Features

CRM

Territory Management
Quotes / Proposals
Lead Scoring
Call Logging
Social Media Integration
Segmentation
Document Storage
Email Marketing
Calendar/Reminder System
Task Management
Internal Chat Integration
Mobile Access
Marketing Automation Integration

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking