Libria

RequestPro’s public records request management platform is a secure, highly effective, time-saving solution to the administrative burden of a heavy workload of Freedom of Information Act (FOIA) and Public Records Act (PRA) requests. Process FOIA/PRA requests received through the Platform, or by email, mail, fax, phone, or voicemail. Predictive coding to auto-suggest similar prior requests and terms. Customize your agency’s public-facing portal in accordance with your agency’s look and feel. Allow requesters to search for information, see status updates online, and be routed to the most common requests. Protect and redact specific words, phrases, names, or personally Identifiable Information, and apply redactions to entire documents. Customize lists of exempted and protected information for request processing. Send, track, and communicate regarding requests to different departments and staff.

The release of information requires a coordinated effort by individuals and teams within and across agencies and third-party organizations. Responses have to be timely and must balance rights of access with the need to protect sensitive content. Designed to support specialist staff and teams to navigate these complex requirements, Objective OpenGov helps you rapidly respond to information access requests. Workflow automation reduces time spent on administration, and increases the number of responses you're able to process. Workflows support process owners to assign, track and dispatch information access requests according to timelines. Provide participants with checklists and instructions of what is required of them as well as informing them on the legislative requirements. Set response dates and other key dates for each stage of the process. Actionable emails and automated notifications ensure the response is released to the applicant on time.