Audience
BPOs, outsourcing and offshoring companies
About FLOW
At Intellicus, we understand that BPMs today need a modern WFM solution to keep pace with rapidly changing customer expectations. Flow is a modern WFM solution that has the flexibility and power to turn challenges into fuel for growth and helps BPMs balance profitability with the customer demand for rich experience on multiple channels.
Wherever your data lives and whichever system you choose to use, gain visibility across multiple locations and sources for actionable insights. Forecast and plan quickly and accurately to maximize productivity by infusing your contact center with AutoML. Flow helps BPMs plan overcome real-world complexities so that they never have to face a crisis. With ML, plan the right number and type of shifts to control leakages without the tedious manual work. Offload the administrative tasks of rostering and scheduling to Flow and be free to care for your customers. Get the insights you need, when you need them and how you need them to surpass every KPI.
Integrations
No integrations listed.
Company Information
Intellicus Technologies
Founded: 2004
India
intellicus.com/flow/
Videos and Screen Captures
Assembled
Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations. The first and last workforce management platform you'll need. We generate forecasts out of the box within 10% of your weekly actual support volume, so you can focus your time on getting coverage right. We take you from forecasted requirements to a recommended schedule, in just a few clicks. Keep your team organized with our simple but powerful scheduling experience, honed by the workflows of over 100 support teams. Our real-time reporting tracks how actual team performance and activity compares to your original plan. We provide your whole team visibility into schedules and performance so that everyone shares ownership in success.
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UKG TeleStaff
Balance the needs of your people with the demands of the job — and automate it all through a single platform. Over 1,000 customers trust UKG TeleStaff™ to quickly backfill open positions with candidates who are qualified, certified, and available to work. Simplify complex processes and consolidate efforts with a solution that helps you schedule, manage, bid, and more. Automatically build and maintain optimal, best-fit schedules with multiple shifts and positions. Empower employees by giving them access and transparency to calendars, time-off requests, sign-ups, shift trades, and picklists. View personalized and up-to-date employee data, including bid preferences, skills, certifications, and real-time schedules. Easily plan and create ad-hoc or non-standard shift schedules with this valuable add-on feature. Automate union, organization, and HR rules and policies to reduce exposure to compliance liability and safety risks.
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Surfboard
Surfboard integrates with your existing systems to plan your support team’s shifts, schedule their days based on accurate forecasts, and provides insights on their performance. Stay in control and connected to your team.
We take away the chaos and pain of scheduling your support team. Have the right people, in the right place at the right time to achieve your SLA’s and cost goals.
You don’t need any support from engineering to get started with Surfboard. Surfboard seamlessly connects with your existing systems like HRIS, payroll & billing, CRM, ticketing, and time off, making it the single source of truth for your support team.
Surfboard forecasting lets support teams predict their level of future inbound requests with the ability to make adjustments based on changes in demand. Accurately match support request levels with agent availability, ensuring your SLAs are met and customers are happy.
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Ubeya
The ultimate operating system for temporary and shift work. Offering an end-to-end solution for staffing/recruitment agencies, stadium event management and businesses employing temp workers.
Ubeya empowers businesses and agencies through optimizing processes, scheduling, communication, payroll and compliance. The platform includes two apps for employees and managers, and a client portal for orders.
Ubeya deploys AI-powered demand forecasting to create schedules that become more accurate over time, helping you schedule the right employees at the right times.
The worker is at the center of the platform. We understand that flexibility is the mantra in today's work environment, and build our software to encourage employees to pick up shifts at the times that fit best for them, leaving workers and employers satisfied.
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Product Details
Platforms Supported
SaaS
Windows
Mac
Linux
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On-Premises
Training
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Live Online
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24/7 Live Support
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