Instance Resolve

Monitor and diagnose detailed database wait states and application transactions. Problematic SQL queries can severely reduce the performance of SQL Server and the business-critical applications that it supports. With the SQL Workload Analysis add-on, continuously monitor and analyze server workload, leverage the simple user interface that focuses on wait states and application performance, and troubleshoot problematic SQL code from changes made to database applications. Perform real-time analysis with continuous SQL sampling intervals. Know instantly where databases are spending time. Quickly isolate slow SQL statements and drill down for actionable advice. Investigate historical query plan trends. Utilize automatic recommendations to improve query performance.

ScalePad Cognition360 transforms ConnectWise PSA ticket data into powerful, predictive business intelligence designed specifically for managed service providers. It offers over 130 interactive, drill‑down reports and benchmarks that surface root‑cause insights related to profitability, technician efficiency, ticket dynamics, project performance, agreement renewals, and more. By offloading reporting to a dedicated data warehouse, Cognition360 minimizes impact on production systems while enabling historical trend analysis and “what‑if” forecasting. Built-in machine learning and AI provide predictive analytics, allowing MSP executives and vCIOs to identify capacity constraints, hidden cost drivers, client-level profitability, and operational bottlenecks, often resulting in a 10–15 % increase in profitability. Integration is seamless for ConnectWise Manage users, requiring minimal setup and leveraging existing Power BI licenses for accessible report visualization.