Infreemation

Dealing effectively with Subject Access Requests is an important management challenge for all types of organisations. Requests can come from a variety of individuals, customers, employees, complainants, solicitors, Government Departments, Local Authorities, the Courts etc etc. The amount of information typically held on individuals is increasing to vast proportions, and in many cases different parts of the organisation are responsible for different sub-sets of data concerning the same individual. Individuals are more aware of their information rights, and expect a professional response to their requests for access. In this environment, responding to Subject Access Requests is becoming a bigger drain on staff time and budgets, and so it is increasingly important to automate, manage and streamline the process as much as possible. The Subject Access Requests System is software which has been developed for the management and control of subject access requests received by organisations.

SAR Portal is an AI-driven GDPR compliance platform that helps businesses respond to data subject access requests and other GDPR rights (access, erasure, rectification, restriction, portability, and objection) through structured workflows and automated tools designed to ensure all deadlines and regulatory requirements are met. It provides a secure, branded public intake portal with OTP identity verification for request submission, centralizes case management with automatic 30-day deadline tracking and reminders, and uses AI to detect and redact personal data across multiple file types, including PDF, Word, Excel, and images, reducing manual effort and compliance risk. It generates complete audit trails and exportable evidence packs that document every action taken, giving teams regulator-ready records of their DSAR handling.