Audience
CRM solution for companies wanting to view their customer interactions
About Infor CRM
Infor CRM is more than just a database, it's a full view of your customer interactions. Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts. Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. Manage the full customer lifecycle in one environment, capitalize on future sales opportunities, and deliver exceptional experiences.
Integrations
Company Information
Infor
Founded: 2002
United States
www.infor.com/products/customer-experience-suite/crm
Videos and Screen Captures
Infor Integrated Business Planning
Infor Integrated Business Planning (IBP) is a critical element for managing risk and enhancing profitable growth. The integrated business planning process requires transforming diverse insights from operations, sales, marketing, and trading partners. Using a shared platform, a common planning data repository, and KPIs, Infor IBP streamlines analyses of tradeoffs, improves decision making, and aligns the organization in creating an intelligent response to market dynamics. Infor IBP is a comprehensive solution developed to provide core analytics, visibility, collaboration, and execution capabilities that help organizations across industries get closer to real orchestration of their supply chain and retain control of costs and services delivered. Achieve multi-enterprise, networked collaboration in the cloud.
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Salesforce
Salesforce helps sales teams accelerate their performance and achieve their goals. Salesforce is the world's most-used CRM, and so much more. With Salesforce, teams get access to tools that allow them to grow their accounts, find new customers, and close deals—faster and from anywhere. It offers a wealth of features that include contact management, opportunity management, lead management, email integration, reports and dashboards, sales forecasting, files sync and share, and so much more. Spend less time digging around in spreadsheets and more time running your business. No hardware, no software, no hassle. Our simple setup assistant will have you streamlining sales and answering customer questions in just minutes. Give buyers seamless, personalized experiences by connecting data across sales, service, and marketing. See a complete view of the customer — their account, activity history, and connections. Pull in social data for a deeper view of your customers.
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Freshsales
Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshsales. If you need a solution for your marketing teams to organize customer information, personalize and automate email campaigns, and find the right sales opportunities, then Freshsales Suite fits the bill.
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Infor Rhythm for Commerce
Infor Rhythm® for Commerce delivers a seamless online shopping experience that is fully integrated to select Infor® ERP solutions, providing real-time pricing and availability. The platform’s content management components enable companies to use existing staff to easily create scalable yet personalized experiences. Eliminate tech team engagements for future Infor ERP and Rhythm integrations or upgrades. Enrich product assortments using a central hub of product data also known as a product information management tool. Infor Rhythm provides Cycleurope with the ability to easily customize regional e-commerce sites ensuring they are positioned to serve the needs of multiple markets without having to make any compromises. Cycleurope delivers the best possible customer experiences in an omni-channel environment and tells the story of their products in a rich and consistent way which is essential if you want satisfied and returning customers.
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online
Infor CRM Frequently Asked Questions
Infor CRM Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management
Lead Scoring
Quotes / Proposals