Audience

Companies and brands in search of a direct marketing solution to maximize their return on investment and optimize their services

About InfoCision

InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, and more. InfoCision is the leading provider of direct marketing solutions for companies across a range of industries. We help our clients make informed decisions that maximize their return on investment. From traditional call center services to advanced training solutions, we are your full-service marketing service provider. Discover how we can help fulfill your business' marketing needs. Spanning across industries, InfoCision becomes the face of your brand as we work to better serve your clientele.

Integrations

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Company Information

InfoCision Management Corp
Founded: 1982
United States
www.infocision.com

Videos and Screen Captures

InfoCision Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Live Online
In Person
Videos
Support
Phone Support
Online

InfoCision Frequently Asked Questions

Q: What kinds of users and organization types does InfoCision work with?
Q: What languages does InfoCision support in their product?
Q: What kind of support options does InfoCision offer?
Q: What other applications or services does InfoCision integrate with?
Q: What type of training does InfoCision provide?

InfoCision Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Call Tracking

Conversion Tracking
Call Recording
Caller Identification
Call Routing
Campaign Management
Keyword Tracking
IVR / Voice Recognition
CRM
Call Log

Corporate Wellness

Health Coaching
Health Risk Assessment
Program Management
Incentive Management
Employee Portal
Activity Tracking
Goal Setting / Tracking
Gamification
Health Monitoring
Financial Wellness

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Data Analysis

Data Visualization
Text Analytics
Regression Analysis
Data Discovery
Sentiment Analysis
High Volume Processing
Statistical Modeling
Predictive Analytics

Data Visualization

Simulation Models
Dashboard Creation
Visual Discovery
Relational Display
Analytics
OLAP
Filtered Views
Content Management

Employee Communication Tools

Audio / Video Conferencing
File Sharing
Activity / News Feed
Knowledge Management
Blogs
Employee Directory
Event Calendar
Surveys & Feedback
Newsletter Management
Chat / Messaging

Employee Engagement

Pulse Surveys
Employee Guides
Performance Management
Goal Management
Employee Awards
Feedback Management
Health & Wellness Programs
Benchmarking
Cultural Alignment
Employee Recognition

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Employee Recognition

Performance Management
Rewards Catalog
Leaderboards / Activity Tracking
eCards
Mention Management
Peer-to-Peer Recognition
Manager-to-Peer Recognition
Goals
Rewards Points
Nominations
Social Recognition

Qualitative Data Analysis

Qualitative Comparative Analysis
Mixed Methods Research
Media Analytics
Data Visualization
Text Analytics
Multi-Language
Quantitative Content Analysis
Collaboration
User Research Analysis
Sentiment Analysis
Statistical Analysis
Annotations

Remote Support

Live Chat
Diagnostic Tools
File Transfer
Remote Control
Session Recording
Session Transfer
Screen Sharing
Surveys & Feedback
Real-time Chat

Telephony

Telemarketing Management
Auto-Dialer
Contact Management
Inbound Reporting
Voice & Data Integration
Call Monitoring
Outbound Reporting
IVR / Voice Recognition
Call Center Management
Predictive Dialer
VoIP

eLearning Authoring Tools

PowerPoint Conversion
Instructor-Led Courses
Self-Paced Courses
Template Management
Test / Quiz Creation
Storyboarding
Course Publishing
Gamification
Content Import / Export
Interactive Content
Video Management