Audience

Libraries, Healthcare, Education, Security, Business, Government, Non-Profit

About Incident Tracker

The most affordable reporting software on the market today. Incident Tracker works directly with numerous Healthcare Agencies throughout the United States. Incident Tracker uses the Microsoft Azure platform for the industry’s highest security and data protection levels. Microsoft Azure is HIPAA certified, and we can review and sign a BAA for your organization if required. Incident Tracker is one of the most cost-effective, user friendly solutions on the market today. Customize categories, locations, and digitize paper forms. Automated email alerts. Automated workflows. Trending and Analytics. Report Life Cycle. Set custom statuses for easy tracking. Incident Tracker is used throughout the world for large and small security companies. It provides the documenting and analytics tools needed in your field. It also allows you to upload pictures or documents directly to the report, and most importantly, it is very user friendly.

Pricing

Pricing Details:
Contact us for pricing information.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Incident Tracker offers API access
See Integrations

Ratings/Reviews - 6 User Reviews

Overall 4.3 / 5
ease 4.5 / 5
features 3.8 / 5
design 4.0 / 5
support 4.4 / 5
More Reviews Write a Review

Company Information

Incident Tracker
Founded: 2003
United States
www.incident-tracker.com

Videos and Screen Captures

Play Video The Reports and Analytics page shows the most recent reports which can be sorted by status. The Advanced Search, Trending, and other analytics can be accessed also. Submitting a report is user friendly and lets you capture the exact information you need. Add customized forms to the report to capture all the information you need. Forms can be assigned to certain categories, and also have fields set to 'required'. The report actions in a report allow you; email, print, PDF, add attachments, edit, bookmark, and delete a report based on your user rights. Administrators can view the report history. This shows all the activity on the report with user information, dates, and actions. Trending Comparison
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Product Details

Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Incident Tracker Frequently Asked Questions

Q: What kinds of users and organization types does Incident Tracker work with?
Q: What languages does Incident Tracker support in their product?
Q: What kind of support options does Incident Tracker offer?
Q: What other applications or services does Incident Tracker integrate with?
Q: Does Incident Tracker have an API?
Q: Does Incident Tracker have a mobile app?
Q: What type of training does Incident Tracker provide?
Q: Does Incident Tracker offer a free trial?
Q: What pricing for support is available for Incident Tracker?

Incident Tracker Product Features

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
IT Incident Management
OSHA Compliance

Investigation Management

Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Contact Management

Incident Tracker Reviews

Write a Review
  • Michael C.
    Supervisor
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Works as it should"

    Posted 2023-01-31

    Pros: Very easy to use and makes keeping track of any incidents inputted by our employees simple, for the features we have it works well in our company.

    Cons: We haven't had any type of issues with this software. very practical for what we use it for.

    Overall: We use this program daily and have had zero issues with it. It makes keeping track of our daily duties to injuries without a flaw, fits well with our organization.

    Read More...
  • Elijah L.
    Residential Consoler
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Working daily with incident tracker. "

    Posted 2023-01-09

    Pros: The ease of use in a work day. The ability to view previous logs. The general set up of the working space.

    Cons: The system is slightly buggy. The product will pick a day and stop working all together.

    Overall: For my day to day work the product is good. It's easy to use and allows for previous logs to be viewed. The issues I have are that it is slightly buggy and will go without working for a day or two.

    Read More...
  • An Incident Tracker User
    Online On-Call
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Incident Tracker is so helpful"

    Posted 2022-12-08

    Pros: Incident Tracker allows the user to easily track incidents and daily shift reports in a way that includes logical organization and easy recall when searching for previously filed information, incidents and reports.

    Cons: The Advanced Search function can be a bit overwhelming with all the options for filtering when searching the system for past reports.

    Overall: I have been using Incident Tracker for over 4 years now at my job on a residential campus for kids with behavioral issues and have found that this software has improved the overall organization and documenting of incidents on a day-to-day basis.

    Read More...
  • Gloria R.
    Director of Resident Life
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Just Can't Do Without It!"

    Posted 2020-09-11

    Pros: Finally, everything in one place! Easy access to reporting, and getting information to the right people! Big time saver for yearly reports that must be submitted. In addition to the product quality, the member of the team ALWAYS get back with you immediately, if you have a question, concern or suggestion!! They are always willing to better their product to help all! Best of all, the price is right!!

    Cons: No Holiday Party invite - JUST KIDDING! I really do not see anything that I can say I don't like. Again, they are always willing to work with you to meet your needs.

    Overall: Incident Tracker is a great product to use. We have been using it for several years now, and it only keeps getting better!

    Read More...
  • An Incident Tracker User
    Patient Experience
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Patient Experience"

    Posted 2020-09-09

    Pros: I like the My Reports feature that enables staff to monitor & review reports that they have submitted.

    Cons: I do not like that required data is exported into an excel format.
    The workflows are limited.

    Overall: The staff like the system. They find it easy to use.
    It is less advantageous from a data reporting perspective.

    Read More...
  • An Incident Tracker User
    Director of Community Standards
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Fantastic Reporting system"

    Posted 2020-09-01

    Pros: The ease in use, the the customization options and opportunities, the customer service and incident tracker Team, the price point.

    Cons: Not many at all. I would imagine larger schools - 15-20k or more students - may need some additional support.

    Overall: I could not be happier with this system. The system is fantastic, easy and incredibly affordable. We currently have multiple offices who use this system in a variety of manners. Beyond just the system and probably more importantly has been the incident tracker team and the customer service. There is no one better at providing care, trouble shooting the limited questions that arise or providing a customized experience for us. I refer everyone I know in the student life field to Incident tracker when they are looking for a system to use. I cannot speak more highly of them.

    Read More...
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