Audience

Organizations and companies looking for a solution to manage their K-12 support operations

About Incident IQ

Incident IQ is committed to supporting teaching and learning by transforming technology support, asset management and services delivery to meet the needs of today’s K-12 schools. Incident IQ is transforming K-12 workflows by digitizing service delivery to empower students, teachers, and support teams. From help desk ticketing and IT asset management to maintenance work orders and beyond, Incident IQ is revolutionizing the way school districts provide and manage services. Get learning devices into students' hands quickly. Easily check devices in and out. Track previous ownership, storage location, and more. Enterprise-level asset management tools, built for the scale of today’s K-12 technology. Asset management software is a centralized system that allows your organization to track important asset information in real-time. This decreases administrative costs, streamlines service management processes, and gives your organization greater visibility into asset usage and maintenance.

Pricing

Pricing Details:
Pricing based on district student enrollment

Integrations

API:
Yes, Incident IQ offers API access

Ratings/Reviews

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Company Information

Incident IQ
United States
www.incidentiq.com

Videos and Screen Captures

Incident IQ Screenshot 1
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Product Details

Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Incident IQ Frequently Asked Questions

Q: What kinds of users and organization types does Incident IQ work with?
Q: What languages does Incident IQ support in their product?
Q: What kind of support options does Incident IQ offer?
Q: What other applications or services does Incident IQ integrate with?
Q: Does Incident IQ have an API?
Q: Does Incident IQ have a mobile app?
Q: What type of training does Incident IQ provide?
Q: What pricing for support is available for Incident IQ?

Incident IQ Product Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Inventory Management
Location Tracking
QR Codes
Service History
Depreciation Tracking
Disposal Tracking
Reservations

CMMS

Asset Tracking
Inventory Control
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management
Calibration Management
Key & Lock Management
Purchasing

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Network Monitoring

Inventory Management

Alerts/Notifications
Barcoding / RFID
Mobile Access
Product Identification
Reporting/Analytics
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Multi-Channel Management
Reorder Management
Retail Inventory Management
Supplier Management
Warehouse Management

K-12

Classroom Management
Attendance Tracking
Skill Testing
Curriculum Management
Progress Reports
Financial Management
Student Information / Records
Enrollment Management
Communication Management
Parent Portal

School Management

Facility Management
Independent / Private
K-12
Parent / Student Portal
Reporting/Analytics
School District
Bookstore Management
Cafeteria Management
Curriculum Management
Financial Management
Higher Education
Housing Management
Library Management
Online Calendar
Online Payments
Preschool
Special Education
Vocational / Trade Schools