ISL Light Remote Desktop Integrations

Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

Replace a multitude of services and apps with a single ecosystem for your business to work in. Explore the tools of Bitrix24 Activity stream, group chat, calendars, workgroups and other collaboration tools at your disposal. Bitrix24 helps you plan and execute your projects on time every time. Available online and on-premise with open source code access. Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more. The world’s most popular free CRM by number of users (12 million companies and growing). Outstanding real time assistance tools that keep customers happy and coming back for your goods or services. Stunningly beautiful websites, landing pages and online stores that can be created by anyone without writing a single line of code. Free domain name and hosting is included. You can use the self-hosted version of Bitrix24 to run on your server.

Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and robust mobile apps to complement desktop clients for Windows and Mac, RDM is a Swiss Army knife for remote access. RDM empowers IT departments to drive security, speed, and productivity throughout the organization while reducing inefficiency, cost, and risk.

Datto’s Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business - enabling MSPs to centralize business operations and make data-driven decisions to improve service, productivity and profitability. Autotask PSA allows MSPs to run all aspects of their business at peak efficiency. It combines all the mission-critical tools necessary to run a managed services business. Autotask PSA centralizes operations and provides instant understanding through customizable dashboards and widgets, enabling you to make data-driven decisions. Autotask PSA does not require extensive testing, maintenance, or updates and has a proven track record of consistently delivering 99.99% uptime and unmatched security. PSA is the central hub for any MSP providing a single pane of glass view across the business and increasing efficiency through automating workflows.

Your users buy new devices and apps, and access your network from anywhere, at anytime. Manage your IT before it gets out of control. LanScope Cat allows greater visibility into your assets and how users actually use them. User activity monitoring is complex, but LanScope Cat records “who” did “what” “when” on “which device” in one dashboard. If some operational violation that could be an information leak occurs, such as writing a customer list to a USB, a warning is displayed to the user, and the illicit operation is prevented. Monitor your onsite and remote workforce with LanScope Cat. IT devices can typically be hard to manage and secure—and cause a host of problems for IT managers! LanScope Cat is able to lower the overall security risk by providing a solution to the age-old problem; LanScope Cat protects devices, applications, and data, while delivering actionable insights into user behavior.

PST files are often used by end-users as personal email archives. As a result, they are typically scattered widely across end-user devices and network storage, which makes them notoriously difficult to discover and manage consistently or effectively. Thanks to improvements to Microsoft Exchange and Office 365, your users no longer need to store data locally within PST files. However, legacy PST files still contain important data that you need to bring back under control. Barracuda PST Enterprise is designed specifically to help you address this challenge. You may have many terabytes of data stored in PST files located on end-user devices and on network servers. And these files are notoriously unreliable, since they are often corrupted and easily misplaced. The costs associated with storing, securing, and managing these large files, in terms of both system resources and IT administrative overhead, are significant.

Leveraging API feeds from your existing tools, validate your controls are correctly deployed and functioning across every cyber asset. Our clients come from all industries, from legal to finance, charities to retail. We are trusted by leading organizations to discover and protect their valuable cyber assets. Create a highly accurate device inventory by connecting to your existing systems via API. When issues arise the workflow automation engine can trigger actions via a webhook. ThreatAware provides clarity of the security control health of your cyber assets in a clear and simple design. Gain a macro view of your security control health regardless of how many controls you are monitoring. Generated from any field from a device, allows you to quickly group your cyber assets for monitoring and configuration purposes. When your monitoring systems accurately depicts your live environment, every alert is real.

SaaS-Based predictive IT service management for your modern enterprise. BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud. Everything you need to deliver predictive, industry-leading service management. Cognitive automation capabilities that transform the agent experience. BMC Helix Multi-Cloud Service Management for a secure, seamless service experience across multi-cloud environments. Powerful, stunning reports and visualizations allowing data driven insights. Modern persona-based UX optimized across devices. Container deployment to run in any type of public cloud. New BMC Helix Integration Platform delivers industry-leading iPaaS to increase usability, adaptability, and scalability. Transform the agent experience with cognitive automation.