Audience

Businesses and store associates looking for a solution to provide superior customer service and enhance customer loyalty

About IBM Sterling Store Engagement

You need a real-time view of all your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in-store and ship from store) and management of returns across channels. IBM Sterling Store Engagement helps your store employees provide omnichannel services in the store for fulfillment, inventory management, task management and customer service. Provide customers with personalized recommendations for up-sell and cross-sell opportunities. Get inventory location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees. Execute purchase and checkout of in-store products, without customers having to stand in line.

Integrations

API:
Yes, IBM Sterling Store Engagement offers API access
No integrations listed.

Ratings/Reviews

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Company Information

IBM
Founded: 1911
United States
www.ibm.com/products/store-engagement

Videos and Screen Captures

IBM Sterling Store Engagement Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

IBM Sterling Store Engagement Frequently Asked Questions

Q: What kinds of users and organization types does IBM Sterling Store Engagement work with?
Q: What languages does IBM Sterling Store Engagement support in their product?
Q: What kind of support options does IBM Sterling Store Engagement offer?
Q: Does IBM Sterling Store Engagement have an API?
Q: What type of training does IBM Sterling Store Engagement provide?

IBM Sterling Store Engagement Product Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Order Fulfillment
Catalog Management
Back Order Management
Recurring Orders
Order Tracking
Returns Management
Special Order Management
Inventory Management
Shipping Management
Order Entry