IBM OMEGAMON

In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Alvaria Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved. Leverage pre-built reports, dashboards and KPIs to get an in-depth view into how resources are performing against operation and strategic objectives. Visualize data through intuitive and interactive charts, heatmaps and graphs that help you understand the root cause for performance shortfalls. Give call center supervisors the information they need to understand agent deficiencies and the tools to enable both ad hoc and automated coaching. Tight interoperability with Alvaria Quality allows organizations to achieve even greater performance outcomes.

Compass is a revolution in simplicity with nothing to install. It is purposefully designed lean and email-based to cut through the complexity and costs typical solutions entail. Being deployed in the primary mode of daily employee communication, email, and using nudges and in-depth coaching, Compass is the most natural growth tool your teams and leaders will ever use. The Compass Leadership Assessment lets team members easily and quickly give leaders anonymous real-time feedback on precisely what behaviors work and don’t work. What really drives your people’s daily work behaviors is hard to measure. Compass solves that problem. Assessment results are provided in easy to understand reports, with customized guidance for each leader. Real-time, reliable reporting enables each leader in your organization to monitor and get more engaged in their own progress, anytime, anywhere. Your company needs your managers performing at their best.