HostBuddy AI

Mya is an AI concierge for vacation rental homes, designed for owners and property managers who want to support guests while retaining control of property decisions, payments and vendor relationships. It answers guest questions by voice or text around the clock and communicates in more than 20 languages. Owners teach Mya about each home through conversation, including the details guests need during their stay. When a guest reports a repair, Mya can create a work order and contact a vendor selected by the owner; requests that need an on-site response can be routed to a local concierge. Mya connects with supported booking and property-management platforms, allowing operators to keep their existing systems. It helps vacation-rental businesses handle routine guest questions, share property-specific guidance, coordinate maintenance and provide local recommendations.

AIPEX provides AI guest engagement for hotels and vacation rentals, both through in-property devices as well as guest's mobile phones. AIPEX allows hosts to automate guest interactions while at the same time raising the bar on the guest’s experience. Our in-property solution is the most advanced technology in use today at hotels and vacation rental properties, using a combination of voice and a touchscreen interface to connect with guests. Hosts can reduce time spent, optimize turnovers, generate incremental revenue, drive occupancy and delight customers. Using the AIPEX portal, hosts can tell the voice assistant exactly what to say in response to a guest's questions. In addition, custom proactive messages and images are displayed, engaging people in a common area. In fact, on average guests interact with the device 5-10 times a day. Purpose-built for hospitality, AIPEX includes privacy protections and is used across more than 10000 short-term rental properties.