Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
Learn more
AG2
AG2 is the open source AgentOS for building production-ready AI agents and multi-agent systems in minutes, not months. Formerly AutoGen, it provides an open source Python framework for building, orchestrating, and scaling AI agents that can collaborate through shared context, use tools, execute workflows, and support both autonomous and human-in-the-loop patterns. AG2 is designed for developers who want to build systems, not prompts, with simple and intuitive syntax, built-in conversation patterns, and a flexible platform for multi-agent automation. Agents in AG2 can extend their capabilities with tools, allowing them to interact with external systems, fetch real-time data, execute code, search the web, process documents, and complete complex tasks beyond a model’s internal knowledge. It supports many LLM providers and local models, including OpenAI-compatible endpoints, Anthropic Claude, Gemini through Vertex AI, DeepSeek, and LM Studio.
Learn more
MuleSoft Anypoint Platform
MuleSoft is an agentic control plane designed to help enterprises govern, orchestrate, and secure AI agents, APIs, applications, models, and data across complex digital environments. The platform supports multi-agent governance, API management, integration, automation, and gateway federation from one unified control plane. With solutions such as MuleSoft Agent Fabric, MuleSoft Omni Gateway, Agent Registry, Agent Scanners, and Agent Broker, organizations can discover agents, manage interactions, reduce shadow AI, and coordinate workflows across ecosystems. MuleSoft also helps teams turn existing APIs and applications into governed tools that AI agents can safely discover and use. Its platform supports developers and business users with natural language development, prebuilt connectors, monitoring, API governance, and integration tools. MuleSoft is built to help enterprises scale AI adoption with stronger compliance, observability, security, and operational confidence.
Learn more
Agent2Agent (A2A)
Agent2Agent (A2A) is a protocol developed by Google to enable seamless communication between AI agents. It facilitates the transfer of knowledge and tasks between different AI systems, allowing them to collaborate and execute complex workflows. A2A aims to enhance interoperability between AI agents, enabling more sophisticated, multi-agent systems that can perform tasks autonomously across various platforms and services.
Learn more
