Audience

Customer-focused MSPs and service providers who want integrated, survey-based feedback (CSAT & NPS) directly within their PSA environment to enhance service quality and client retention

About HappySat

HappySat is a customer feedback platform built for MSPs that streamlines both CSAT (Customer Satisfaction) and NPS (Net Promoter Score) surveys through integration with PSA tools. It captures client feedback via a four-smiley-face CSAT system for everyday tickets, projects, and onboarding, while NPS surveys measure overall satisfaction. It provides real-time reporting and alerts, enabling MSPs to celebrate successes and promptly address negative responses. Seamless embedded survey functionality (via snippet code) works with major PSA systems, such as ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, making setup quick and centralizing feedback within existing workflows. HappySat can be used standalone or as part of Invarosoft’s Stack Saver bundles, offering comprehensive feedback collection and analysis in one platform.

Pricing

Starting Price:
$49 per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Invarosoft
Founded: 2017
United States
www.invarosoft.com/happysat/

Videos and Screen Captures

HappySat Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online

HappySat Frequently Asked Questions

Q: What kinds of users and organization types does HappySat work with?
Q: What languages does HappySat support in their product?
Q: What kind of support options does HappySat offer?
Q: What other applications or services does HappySat integrate with?
Q: What type of training does HappySat provide?
Q: Does HappySat offer a free trial?
Q: How much does HappySat cost?

HappySat Product Features

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

MSP

Remote Access
Live Chat
Billing & Invoicing
Patch Management
Remote Systems Monitoring
Dashboard
Issue Management
Scheduling
Backup Management
Help Desk
Project Management
CRM
Privileged Access Management (PAM)