Audience
Hotels searching for a guest experience solution
About Guestware
Guestware is a Software as a Service (SaaS) company. Your Guestware solution runs in the cloud. This cost-effective alternative to managing on-premise software provides deployment flexibility and lowers costs. Guestware management tools empower hotel service teams to respond to each guest’s individual needs and requests and deliver an outstanding guest experience. Guestware automates and optimizes staff assignments to ensure each issue and request is resolved quickly. Guestware’s data analytics lower operating costs and improves guest satisfaction. The system tracks and records all guest information and interactions in one place. It seamlessly integrates with your property management system (PMS) and central reservation system (CRS) to make caring for your valued guests easy. Guestware intelligently schedules and tracks preventive maintenance tasks to minimize an owner’s capital expenses and optimizes facility maintenance to deliver maximum guest satisfaction.
Integrations
Company Information
Guestware
Founded: 1990
United States
www.guestware.com
Videos and Screen Captures
Smart Hotel Software
World-class product, world-class support. We go the extra mile for you, so you can go the extra mile for your guests. Customized for any business. Hotels, motels, resorts, conventions, retreats, boutique hotels, and more. Whether you have 50 rooms or 500, we have a solution customized for your business needs. Our implementation pros will work with you to ensure a perfect fit between your business and our solutions. We will show you how to use our tools to save time and earn more money with each and every guest transaction. Changing software does not have to be painful. All of our work is guaranteed. We are committed to providing you complete satisfaction or we will refund your money. Hotels, motels, resorts, conventions, retreats, boutique hotels, and more. Whether you have 50 rooms or 500, we have a solution customized for your business needs. Our solutions will manage your reservations, deposits, check ins, check-outs, guest folios, payments, sales & audit reports, etc.
Learn more
apaleo
Most property management systems start with their PMS, then build the connectivity layer (aka, the APIs) afterwards. The new approach, which is unique to apaleo, turns things upside down. It starts with the API, then the PMS is built on top of it. All of a sudden – voila! – everything - every single piece of data - in the PMS is completely available, accessible and integrate-able. Automatic interfacing is a new reality. Set up and workflows are simplified. And your brand is all set up with an ecosystem with a range of applications that integrate seamlessly. While it may not sound super sexy, there are a few core things that we think every hotel needs to run smoothly: a way to manage inventory and reservations, a way to store and adjust rates, a tool for accounting, and simple invoicing. apaleo covers all these bases flawlessly for hotel chains of all shapes and sizes. We are PCI compliant.
Learn more
For-Sight CRM
For-Sight Guest Engagement is a Marketing and Hotel CRM solution designed to enhance your guest experience by driving direct bookings, enhancing your data and maximizing your marketing. Our solution harvests data from your Property Management System (PMS) and other core transactional hotel systems including Point of Sale, Reputation Management and Wifi registration to name a few. It then consistently assimilates information to create a central source of truth for each guest and their journey through every hotel touchpoint. Run deep dive queries on your data with our easy to use and intuitive Query Engine. Save and schedule regular queries to save you time. Segment your data to allow you to deliver personalized omnichannel communications to your guests, enhancing their experience and driving upsell opportunities. Delivering a personalized guest experience not only encourages brand loyalty and direct bookings but also delivers greater ROI on your marketing and less reliance on OTAs.
Learn more
Tripsee Concierge
An intelligent guest CRM which uses SMS texting for recommendations, itineraries and everyday requests. TripSee Concierge provides personalized attention to each guest, creating a better, more substantial relationship with them and improving guest re-bookings in the future. If hoteliers can create a unique experience for the guests during their initial stay, they'll be more likely to return the next time they need a hotel, even if a brand is offering a better price or a more desirable location. With the help of TripSee Concierge, your guest can have a one-of-a-kind experience including personalized recommendations and fully planned day trips customized to each guest’s preferences. All the guest information in a normal CRM plus a few extras include name, email, phone, tags, notes, and stay informed. Track and manage guests, anticipate their needs, and build a unique profile for each guest.
Learn more
You Might Also Like
Our computer monitoring software allows employees, field contractors, and freelancers to manually clock in when they begin working on an assignment. The application will take screenshots randomly or at set intervals, which allows employers to observe the work process. The application only tracks activity when the employee is clocked in. No spying, only transparency.
Product Details
Platforms Supported
SaaS
Windows
Mac
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Guestware Frequently Asked Questions
Guestware Product Features
Hospitality Property Management
Built-in Accounting
CRM
Extended Stay
Guest Experience (GEM)
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Catering
Employee Management
Front Office Management
GDS / OTA Integration
Group Management
Housekeeping Management
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental