Dealerships don't lose customers because of price. They lose them because the phone rings and nobody answers, the customer calls three times for one status update, and the manager finds out about a problem when the survey comes back. Numa is the AI Operating System that fixes this where it breaks: in the daily work. Operator answers and routes every inbound call, so nothing goes dark. Status Updates reaches the customer before they have to call, so advisors stop drowning in callbacks. Voice AI books the appointment in the conversation, so the customer never waits. LiveCSI™ flags upset customers in real time, so managers step in before the CSI score takes the hit. Opportunities goes after declined services, open recalls, and equity moments while they're still warm. One inbox. One shared context. Your whole team working from the same system. Surveys tell you what happened last month. Numa is what happens today.
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Breathe (also known as Breathe HR/BreatheHR) is a UK HR platform, founded in 2012, for small and medium-sized businesses. It brings people records, leave, documents, performance, reporting and compliance into one place, replacing scattered spreadsheets and disconnected tools.
What's included
Core HR: secure central employee records and documents, holiday and leave requests, sickness and absence tracking, self-service, e-signatures, performance management (goals, feedback, one-to-ones, reviews), reporting and analytics.
Optional modules:
- e-Learning: training management, UK-specific courses, completion tracking
- Health and Safety: risk assessments, incident reports, certifications, compliance evidence
- Recruitment: hiring workflows, job ads, candidate tracking - Expenses: claims, receipts, manager approval, spend tracking
- Rota, Time and Attendance: shifts, availability, hours, attendance
In development: an AI Assistant answering HR and policy questions from company information. Payroll planned for late 2026.
Problems solved
- Scattered data → one accurate central record
- Chasing approvals → self-service, e-signatures, shared workflows
- Lean HR teams → start with Core HR, add modules as needs grow
Result: less duplicate entry and chasing, clearer visibility, more manager and employee involvement.
Who it's for
Best fit: UK SMEs with up to 200 employees moving HR off spreadsheets, e.g. start-ups, charities, healthcare, retail, education and professional services, especially with lean or shared HR roles.
Evaluate carefully: 200+ employees, or needs for multinational payroll, complex global compliance, extensive custom workflows or enterprise workforce planning. Not a global enterprise HCM suite.
Why Breathe
- 17,000+ businesses; 1,000+ UK HR consultancies
- From £24/month per organisation, no long-term contracts or hidden fees
- Free 14-day trial, no obligation
- UK-based support from setup onwards
- ISO 27001 and ISO 42001 accredited; GDPR-conscious; UK data centres, encryption, access controls
Bottom line: a flexible, self-service way for UK SMEs to organise HR and cut admin, with room to grow into recruitment, learning, safety, expenses, rotas and payroll (late 2026).
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